Badcock Home Furniture &moreReviews of badcock.com

Hope there r no Apt going up in st peterburg where Babcock was located no Fing Apt bldg: already over crowded

I purchased furnture and it was delivered but, after the delivery people left my home I saw bad scrapes on the dresser and table> i called the store and spoke with a Manager there that lied thru his teeth stating he would come to my home and inspect the furniture and repair or replace the item. He never did but gave me the run around until a week later. I called again and was told the delivery warranty was void due the time limit of 24 hrs. had expired!! It was not my fault the manager told me to wait he had other appointments before me. This location located in Semmes; Al is not a good store the owner wouldn't return my calls after I left tons of messages. Now, I hear the company is going out of business It couldn't happen to a better company..whop,whop hurrah good riddance to bad people!!

Delivery men presented us with a list of all items to be delivered and asked us to make sure we received all items. We said, "yes", so we were told to sign the paper. While they were setting up the pieces, we began to notice dents, dings, missing paint, misaligned doors and other issues which, the delivery man told us, would be taken care of if we call Badcock and report the problems. So we did, and we were told that because we signed the itemized list, we accepted the shipment AS IS. We were NEVER given that information and were told there would be repairs done. We sent photos of the damage but the company refuses to respond.

Overall Experience was great. Furniture arrived on time and the delivery guys did a good job. The sofa and recliner were manufactured by a firm which appears to be headquartered in China. We got the furniture on sale at what we thought was a pretty good price but 10 days later the price dropped about $300. Badcock refused to issue us a credit since the elapsed time was so short. I remember the days when you had 30 days after buying and if the price dropped, you would get a refund.

I bought my living room furniture and my sons bedroom furniture from the store in Greenville, NC. Different trips and different sales people. The first time I know exactly what I wanted and I went straight to it and the girl followed me. I was there maybe 20 minutes, she was really nice, good customer service with her and we got exactly what we wanted and it’s been holding up for the last three years so far and he absolutely loves it. I bought my living room furniture a year later maybe and she was OK, she was knowledgeable and decent, but you could just tell she did not want to be at work and I don’t look bad at that honestly, I don’t always want to be at work!! Again I went in knowing what I wanted so it was rather easy I feel. I do want to get myself now a dresser and possibly a headboard and footboard but I don’t know yet. Good store, quality products, and good customer service over all.

My husband and I bought the Elizabeth Manor bedroom suite: Headboard, Footboard, Rails, Dresser, & Chest for a total of almost $4000 on 8/22/23, also paid almost $170 for delivery. It was delivered on 8/25/23, no problem there. We found out the next week, Badcock was having a Labor Day Sale starting on September 1st. Now, we have both worked in retail and if a sale happens within 10 days of purchase, the customer can return for an adjustment: no such thing at Badcock Furniture! So, we just decided to go back and purchase the nightstand because now this suite is on sale. We were told by the sales associate that because we were only purchasing one piece, it was not on sale. Spoke with the home office, the price only dropped $35 on a $500 nightstand, ridiculous: they only deducted the sales tax!!! Then I mentioned it would have been helpful if the 1st sales associate would have let us know the sale was coming up, we could have waited and would have purchased the entire set. I was told they had no idea when a sale was occurring (this came from customer service). I have worked in advertising, and I am no fool, I know sales are known well in advance, stop the BS! Not a happy customer...we walked out to let them keep it!!!

Always professional, efficient and courteous. Very easy and transparent to get appropriate information.

Please don’t waste your money on the protection plan, I just went through a month of trying to repair or replacement,the repair technician was great said the arm could be replaced, denied by company in Bradenton Florida, Babcock Furniture offered me a new chair at discount price, seriously disappointed.