Badcock Home Furniture &moreReviews of badcock.com

Hope there r no Apt going up in st peterburg where Babcock was located no Fing Apt bldg: already over crowded

I purchased furnture and it was delivered but, after the delivery people left my home I saw bad scrapes on the dresser and table> i called the store and spoke with a Manager there that lied thru his teeth stating he would come to my home and inspect the furniture and repair or replace the item. He never did but gave me the run around until a week later. I called again and was told the delivery warranty was void due the time limit of 24 hrs. had expired!! It was not my fault the manager told me to wait he had other appointments before me. This location located in Semmes; Al is not a good store the owner wouldn't return my calls after I left tons of messages. Now, I hear the company is going out of business It couldn't happen to a better company..whop,whop hurrah good riddance to bad people!!

Delivery men presented us with a list of all items to be delivered and asked us to make sure we received all items. We said, "yes", so we were told to sign the paper. While they were setting up the pieces, we began to notice dents, dings, missing paint, misaligned doors and other issues which, the delivery man told us, would be taken care of if we call Badcock and report the problems. So we did, and we were told that because we signed the itemized list, we accepted the shipment AS IS. We were NEVER given that information and were told there would be repairs done. We sent photos of the damage but the company refuses to respond.

My husband and I bought the Elizabeth Manor bedroom suite: Headboard, Footboard, Rails, Dresser, & Chest for a total of almost $4000 on 8/22/23, also paid almost $170 for delivery. It was delivered on 8/25/23, no problem there. We found out the next week, Badcock was having a Labor Day Sale starting on September 1st. Now, we have both worked in retail and if a sale happens within 10 days of purchase, the customer can return for an adjustment: no such thing at Badcock Furniture! So, we just decided to go back and purchase the nightstand because now this suite is on sale. We were told by the sales associate that because we were only purchasing one piece, it was not on sale. Spoke with the home office, the price only dropped $35 on a $500 nightstand, ridiculous: they only deducted the sales tax!!! Then I mentioned it would have been helpful if the 1st sales associate would have let us know the sale was coming up, we could have waited and would have purchased the entire set. I was told they had no idea when a sale was occurring (this came from customer service). I have worked in advertising, and I am no fool, I know sales are known well in advance, stop the BS! Not a happy customer...we walked out to let them keep it!!!

Please don’t waste your money on the protection plan, I just went through a month of trying to repair or replacement,the repair technician was great said the arm could be replaced, denied by company in Bradenton Florida, Babcock Furniture offered me a new chair at discount price, seriously disappointed.

Don't go to Badcock Home Furnishings and more. We ordered a sofa, two recliners, three end tables and two lamps. We were told everything was in the warehouse except the lamps, which were in the showroom. They said they put our name on the other items and we would have everything in two weeks. Two weeks later they didn't call so we called them and they said the warehouse messed up and didn't ship it and said it would be in "next week". They called the next week and said our sofa was in but the chairs and tables would be two more weeks as the warehouse didn't ship them for delivery...we said hold the sofa and bring everything at one time so we didn't have to pay the ~$140 delivery fee twice. They said ok. But called a week later and said they want to deliver the sofa now and would not charge us a second delivery fee since it was a warehouse issue, so we said ok go ahead and deliver the sofa. We asked about the remaining items and they said the rest of our furniture would be 2 more weeks and they would call to set up delivery when they came in. Fast forward 2+ weeks and we didn't hear from them to schedule delivery. So, I called and they checked and told us the chairs would be in early Sept...I told them we were told when we paid for the furniture it was all in the warehouse and our "name is on them". Now after 5 weeks you are telling us that it won't be coming until Sept. They clearly misrepresented to us the true availability and delivery of the furniture. They said two weeks so we moved out our old furniture in anticipation of the furniture being delivered in 2 weeks as they stated. At this point we've been sitting in our living room on lawn chairs since the end of April. We told them that Sept is unacceptable. They said there wasn't anything they could do about the timing. We told them come pick up the sofa and lamps, and refund our entire purchase plus delivery fee. They did pick up the sofa and lamps and refunded all but the delivery fee, because they stated "we provided the service", which we originally told them to hold and deliver everything at once. We're still sitting on lawn chairs, but have found new furniture and we were told up front it would be 2 to 6 weeks, which we are ok with because they were honest with us and we were able to make an informed decision. Stay away from Badcock Home Furnishings and more.

NEVER EVER BUY FURNITURE FROM BADCOCK, hence the word "bad". Jan 2022, bought a couch and 2 matching recliners. POS! Already had to have one recliner picked up and "serviced". Had a dip in seat after 2 mths, and so they just stuffed it with padding, now it's like sitting on a booster seat.. anyhow, then the threads are coming out on my couch, and they've yet to pick it up to "service " it. And as of 2 nights ago the other recliner just broke. My husband pulled the handle to recline it and you could literally hear the mechanisms breaking, smh.... Soooo, I get my paperwork out on the furniture, called the customer care number on it and of course they want to schedule a pick up to "service" it. I don't want this sorry mess serviced, I want them to pick it up and do you know what with it. Also in my warranty and insurance paperwork, there is a "Lemon Guarantee "..... Well I think I got 3 lemons, don't you ? But of course, they are very very sorry that I'm having this trouble and theres nothing they can do.....I don't need sorry, I need them to step up and do good business. But that's ok, I will make sure to get the word out of how "sorry" they are about this. And in the meantime, I plan on calling their customer service ALOT until I get some kind of satisfaction. Wrong is wrong.... And I'm just getting started on getting some kinda action, because it makes me sick to my stomach to think that i will be paying $2,900.00 for this crap, that obviously will not even last until it gets paid off, HELL , all 3 pieces hadn't made it 6 months already !

I had spent $8.000 for living room set at Badcock, I bought warranty, called and was told they would replace whole set. Wasted 2 months waiting on replacement was gonna spend another $1000 in their store for a dining room set. Was told they would call us back, had to call them. The manager was rude and disrespectful. What a bunch of lazy, useless and lying people. I will Never buy anything else from them.