Backwater ReptilesReviews of backwaterreptiles.com

Poor communication and service

First off, the customer service is outstanding! So with that said, we ordered two Sulcata tortoise hatchlings. These healthy babys arrived over night from Florida as reside in Virginia, we didn't think about the cold in December while being shipped, but this company did for us! They went above and beyond for the well being of our tortoises. Wish I could share the smile on my wife's face! Best Christmas EVER! Highly recommend Back Water Reptiles!

I had to put one star to be able to write a review. 1st they said they said their fraud protection flagged my account because the billing address was wrong. It didn't stop them from taking the money out if my account. Now, I cant get my money or the tortoise. SCAM!!!

We are so happy and excited about our new family members. They arrived on time handled with such care. We got 2 Asian black forest scorpions and 1 emperor scorpion all juveniles as well as a cd hachling Sulcata tortoise. Their so healthy and docile and so beautiful. We absolutely love them. All 3 of my boys are so happy. You guys have made all 3 of my boys Christmas the best they could ever dream of. Thank you so much 💗

I love Backwater Reptiles! I usually order tarantulas who are always quite healthy, including no spots from kicking urticating hairs so I decided to branch out into reptiles. SO happy that I did, I received my bearded dragon in excellent condition and I could not be happier.

Although they didn’t have what I originally asked for they told me and gave me options. Then when I picked the price was more then what I originally paid for yet they didn’t add any additional charged. At the end they arrived not even a full 24 hours after I ordered them and most importantly alive and well. Incredibly good customer service with many fast replies and THEY GAVE ME A WHOLE FREE FROG!!!

They were amazing. We had weather go through and they contacted me to make sure holding delivery was ok and they remained in contact throughout everything and even after delivery. They are now saved as my spot for anything to do with our axolotl.

We received our 2 axolotls today and they are perfect. Blackwater Reptiles were great at getting them out in time. It did take a bit longer for them to arrive because of the snowstorm we had. They are perfect and we will order again