CYNTHIA H.
This must be their MO because my order…
This must be their MO because my order was canceled and I did not receive my refund . These people are ripping people off they need to be stopped this is not a legit company.

Baby Blue is a premier online florist with the absolute best of the best in flower concierge services including agent follow us with our local florists, fanatical customer service, constant updates, full responsibility for every order with an 100 percent satisfaction guarantee.
Baby Blue Florist (babyblueflorist.com) has 277 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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277 approved reviews, newest moderated first
CYNTHIA H.
This must be their MO because my order was canceled and I did not receive my refund . These people are ripping people off they need to be stopped this is not a legit company.
Andrea
Received order cancellation same day but no refund. After two weeks, I have submitted fraud claim from my bank. Filing a consumer complaint with Attorney General. I wish I had read reviews beforehand. Terrible company.
Brandon A.
I ordered flowers for my wife to be delivered today and they did not show up. I tried to activate an account and it shows that I have no orders. I sent an email with no response as of yet.
Luke M.
Purchased flowers to be delivered the same day but order was canceled moments later saying that the “florist couldn’t make the delivery”. I would receive the refund in 2-3 days. 2 weeks later and multiple emails back and forth and I am still waiting but advised to be patient. After reading all of the other reviews I will be contacting my bank and the BBB. Don’t give these people your money. Update- I was contacted and refunded after leaving this review.
Response from Baby Blue FloristNov 15, 2023
Hi Luke, Our local florist did not have purple roses in your so we had to cancel your order. We already processed a full refund to your original payment method and I'm sure that your refund is in your bank account. Please check your bank account again. Would you be so kind to update your review as the funds are already back into your account?
Emily S.
Put in an order for same-day delivery for daughter's b-day, $225. They charged me, then emailed to say they couldn't deliver same day, and they would refund me. Six weeks later and multiple follow up requests and multiple promises . . . no refund. Had to back out from my credit card via dispute process.
Response from Baby Blue FloristNov 15, 2023
Hii Emily, We had to cancel your order because the birthday tower was not available from our local florist partner. I have checked our bank account and confirmed that your money was refunded on the same day you placed your order. Please check your bank account. I'm sure you will see your funds. We value your feedback and would greatly appreciate it if you could update your review.
Joe B.
This is a scam. Do not use this.
Response from Baby Blue FloristNov 15, 2023
Hi Joe, Your order was canceled and refunded on the day you placed it. Our local florist partner could not create the exact arrangement you purchased because they did not have the pumpkin vase. I've checked our bank records and confirmed that your refund has already been processed. Please check your credit card statement as we are 100% sure you have the funds and would really happy if you could update your review.
Andrew
Same as what everyone else has been saying- got an email 30 minutes after ordering saying that my order had been refunded- that was in the middle of September. I have contacted them since and been told multiple time they would fix it and have not. Disputing the charge with my CC company now Edit in response the to baby blue comment: they did NOT do anything they just said. The issued a refund over a month later, and only after disputing the charge with my credit card company. I tried working with them for weeks with no action. As you can see from virtually every other review, this is what this company does. They just hope that you won’t have a means of contesting the charge. Do not use this company under any circumstances.
Response from Baby Blue FloristNov 15, 2023
Hi Andrew, We canceled your order because our partner florist did not have the chocolate bars and the stuffed animals. We issued an immediate refund, which you received within 5 business days, as promised by our policy on our website. Could you please check your account again and update your review? We would really appreciate it.
Consumer
I was already heartbroken that I couldn’t attend my husband daughter funeral being because of my jobs and I live in another state I ordered flowers from baby blue on line the funeral was in 2days 1day went by I get a call from the florist they used for my arrangement they had not sent enough money to cover the order so I end ordering from them directly in order for my arrangement to make it on time for that next morning baby blue never reached out to me about my order they were already closed so the next morning I get an email that my order was cancelled what??? now just think if that florist had not of reached out to me ???? Now I’m double pissed because this happened sept 21st 2023 here it is oct 14th and I still have not received my refund but the have a policy up to 5 business days I have reached out them and the given me nothing but a run around I just hope no one else has to experience this type of customer device during and already stressful event
Response from Baby Blue FloristNov 15, 2023
Hi Janis, I'm writing to let you know that your order was canceled and refunded on the day you placed it. Our local florist partner was unable to create the exact arrangement you requested at the time you wanted it. To be sure I've checked our bank account and confirmed that your refund has already been in your bank account. Could you please check your account again and update your review? We would really appreciate it.