Baby Blue FloristReviews of babyblueflorist.com

UPDATE: The day after I left this review, I was contacted by Hazel, the E-Commerce Manager at Baby Blue. She processed the return of our money personally and offered to send out a beautiful bouquet as an apology, ABSOLUTELY FREE, which literally arrived just hours after I agreed. She did request that in light of this, I alter my review, which I was happy to do. The bouquet is gorgeous and I feel like she went over and above to make this right. Thank you, Hazel. You are an asset to Baby Blue. _______________________________________________ Well, I wish I had read these reviews before ordering a sympathy bouquet for my boss' family. Within moments of ordering online, I got a confirmation and then just a moment later, a cancellation saying the florist did not have the flowers for that particular arrangement. I tried responding to the "customer happiness" person, Cathleen Kaur, via three different email addresses, and instead of answering my questions, I got a canned answer that said the same thing as the initial cancellation email. I had thought I was purchasing from a local florist, but when I called to talk to a human, I got someone at a helpdesk somewhere. Definitely NOT a local florist. After looking into my order, he also just gave me a canned answer that restated what the emails had said. How disappointing to want to send flowers for a funeral and to run into this kind of behavior. Feels like a scam, and taking advantage of customers. Was promised a refund in two days. Will be keeping tabs to make sure that happens. Some advice: Pick up the phone and find a florist local to where you are sending the flowers. You'll get more honest interaction and folks who are personable and actually care.

I recently wrote a poor review regarding an order on June 5th that was not delivered and I was not notified. An associate from the company named Hazel contacted and made sure my money was refunded and a free bouquet was delivered. I appreciate the effort that was made. Sounds like your company is making a real effort to get the kinks worked out. Thank you.

I should have researched this company before ordering. I ordered a bouquet of flowers for my friend’s birthday. Less than an hour after the charge was taken I received an email stating the florist they use in my area does not carry the flowers I wanted. They said there would be a refund issued to my card. I have emailed them twice more and they continue to say they are working on it. It’s been over a week and still no refund. I BELIEVE I HAVE BEEN SCAMMED!!

Do NOT use this place!!! I purchased flowers for a colleague last Friday by calling this place. I should have known that it was sketchy by the way they treated me on the phone. The man was so rude! On Monday, I asked my friend if he had gotten flowers and he said no. When I called BabyBlueFlorist to see why they hadn't delivered them, they told me they sent me an email stating they had canceled my order b/c they didn't have the flowers in stock. I told them I never received an email and the guy said I did --I just wasn't looking in the right spot. Again, very rude. When I finally got an email, it stated they didn't deliver b/c they couldn't deliver in the area. I asked for a receipt for a refund and they told me they already sent it; here it is a week later and they still haven't refunded my credit card. I think this is a total scam and will now have to call my bank for a reversal. UPDATE: still no credit to my credit card and it's been 2 weeks; this operation is a scam!

I recently wrote a poor review regarding an order on June 7th that was not delivered and I was not notified. An associate from the company named Hazel contacted and made sure my money was refunded and a free bouquet was delivered. I appreciate the effort that was made.

Placed an order. Few hours later received an email stating they didn’t have flowers that matched the order. They could have at least gave me a call giving me alternative options! Horrible customer service.

If I could give this company a zero I would. I tried to buy flowers, a birthday balloon and chocolate covered strawberries for my friends birthday and immediately after purchasing the order was cancelled stating they didn’t have those flowers. I tried the order again with a different arrangement with the same result. Both times they advertised that both orders would be fully refunded within 48 hours. It has now been 2 weeks and no refund. I’ve emailed customer service several times to ask what the issue is only to the same reply “I’m working on it. It will be back in your account ASAP” this is the reply I get even when I ask questions trying to understand the issue. It is clear that this company is a SCAM. DO NOT USE THEM

My boyfriend is stationed in Kansas right now, he bough me flowers through y’all and had them sent to me in Oregon. He never received an email, no text (he put in his number), hasn’t heard a word from you guys and I never received anything! He feels terrible, he was so excited, he payed 60 dollars for that bouquet and is extremely disappointed as am I.