Avis Car RentalReviews of avis.us

When collecting the car in Florida the agent commented on the low rate achieved by renting via a UK agent.Following return my credit card was charged for “package charges”? These charges matched the total rental charge. What a rip off outfit!

Terrible experience and worse customer service! Never rent a car from them again!

We arrived 5 weeks ago at Boston Logan Airport for a prebooked 3 weeks Avis car rental. Avis had failed to advised us on how to get to the car collection point. There was a complementary phone booth for car-rental companies at arrivals. However, after dialling the stated short-code for Avis, a message told us that there was nobody at Avis’s offices to take our call. We placed 4 further calls over the next 20 minutes, only to receive the same answer on all 4 occasions. Finally we decided to use Google Maps in order to walk (with heavy luggage) to the car collection point, which was some 25 minutes away. On arrival at the car collection point we asked 3 Avis staff members (who had been attending a single, lone single customer!) why nobody had answered our call. Not only were they unaware of the car-rental phone booth at the airport, but one staff member started laughing, saying we must have dialled the wrong number. It took them 10 minutes to find our booking, they then wanted to charge us more than 1800 USD for a rental that we already had paid for online. For some reason, the car we had booked was unavailable, so after a delay of 2 hours we were provided with an “upgrade” and set off for Maine … we only got 500 yards before a dashboard message told us that our “upgrade” needed an oil change ... which meant returning to the “helpful” Avis staff for a car that actually could be rented without problems … only to be told by a different staff member that there were plenty of cars available of the type we had booked … Now, after a total delay of 3 hours, we were finally provided with the car we had booked, changed over our luggage from the faulty car, and asked the Avis garage staff member (Lady “A”) how we could open the gas tank flap … she didn’t know, so she looked for a corresponding lever in the car, she couldn’t find it, so she decided to get us a different car … YOU CANNOT BE SERIOUS! An Avis garage staff member does not know how to access the gas tank of an Avis rental car … REALLY? As Lady “A” rushed off, we decided to asked another close-by Avis staff member (Lady “B”) if she knew how to open the gas tank flap … Oh no, what had we done??? Lady “A” overheard us asking Lady “B”, and she didn’t like it at all!!! She started berating us, saying that Lady “B” wouldn’t know either how to access the gas tank. After Lady “A” had stomped off in a huffy to get rental car #3 for us, Lady “B” started to look for the gas tank flap … and presto, after 5 minutes she found it, clearly putting Lady “A” in her miserable little place! After 3.5 hours of various delays, we finally left Avis with a car that turned out to be exactly what we had wanted. Lady “B” had been very welcoming, however Lady “A” and all the other Avis staff members we had met on this occasion appeared to be in the wrong employment. They seemed not willing to serve customers, instead they were brash & rude, or just uninterested, or a mixture of all 3. During this rental, the car could not have been better, whilst most Avis staff members wet had met could not have been any worse!

Costumer service is horrible. You get transferred to 3 people that can't do anything. I clicked on Decline on all 4 rental options. Prepaid for reservations, printed out invoice and see I have paid for 2 of the 4 rental options. I call and Avis's costumer service line and was told there is nothing they can do after being transferred to 3 people. Done with Avis, this is not the first time I have gone throw this with them. Bad thing is Avis does not care at all.

I booked, and paid in advance, for a car rental with Avis at LAX. Arriving at the LAX car rental center after a 10-hour flight, I found a queue with about 50 people in it and two customer service agents. I waited two hours in the queue to finally get to an agent. The agent was very kind, told us we should avail of Avis's offer to fill the tank at the end of the rental at a cost of $4.77 per gallon (good price for California) instead of returning the car with a full tank. I did return the car at the appointed time, clean and in perfect condition, with the tank 1/3 empty. Two days later I get a bill for $95.47 - far more than would be required to fill 1/3 of the tank. After much fiddling and two phone calls, lasting an hour, with people who don't speak English well, I was offered a refund of $54.80. This is fair enough and much closer to the actual cost of the fuel. The whole process was frustrating. I am not impressed.

Never use this company. The appalling reviews on Trustpilot are reflective of the kind of service you will receive. After 2 weeks on the Californian coast there was a negligible amount of sand in the car and was charged $450!!! That equated to about half the cost of the car hire. Do not use them…

They fraudulently added more than $300 in extra charges for services that I DID NOT request and they DID NOT mention, including fuel charges and roadside assistance - despite me not using roadside assistance and returning the car completely full of gas. The lady at the check in desk clearly added those services without mentioning them. Furious!

Hidden charges, no contract provided, and poor customer service I booked a car hire at Los Angeles Airport via Holiday Autos with Avis 13 August 2025. The rental was prepaid in full, including insurance and taxes. Despite this, Avis charged my AMEX an additional $496 for optional extras (insurance, roadside assistance and refuelling) that were never explained, disclosed, or agreed to. The car was returned full of fuel. The biggest issue: I never received a rental contract. Avis cannot evidence an email, and no paper copy was given at pickup. My signature was taken on a tiny digital screen, with no charges shown. Repeated requests for proof of consent or evidence of the charges have been ignored. I’ve spent weeks chasing both Avis. Avis has even admitted in writing that my experience was “not typical of their usual high standards”, yet refuses to resolve the charges. This is not the level of transparency or fairness I expect from a global rental brand. I am now escalating the matter through American Express and regulatory bodies in California and the UK. Warning to others: Always insist on a printed copy of the rental contract at pickup, and be cautious about hidden extras being added without consent. OR JUST AVOID AVIS BUDGET!