Avis Budget GroupReviews of avis-europe.com

Very bad company, very bad customer service, I paid a lot than the initial cost! I rented a car from Budget company from Brussels South Railway Station. I paid for a guarantee of 115 EUR. Few days after I returned back the car I saw a transaction of 137.38 EUR on my credit card to Budget and the guarantee wasn't refunded after few weeks. I tried to contact the company but they didn't answer me to calls or to emails. I contacted the Budget office from US and in the meantime they told me was a tyre damage that I didn't know. I hadn't any incident on the road. They took my money without telling me why. After that I requested the documents to have the proofs of what was happened but they didn't answer me again.

Terrible experience, complete ripoff. Tried to upsell to a higher category and then charged for some scratches that were already on the car.

Een kleine auto gehuurd van Avis via Rentalcars.com. Ik heb vooraf Euro 71 betaald voor de duur van twee dagen In Istanbul. Avis heeft tot nu toe nog eens Euro 160 afgeschreven van mijn credit card. Ik heb ze per email gevraagd om enige verklaringen af te leggen, te vergeefs. Dus geen auto van Rentalcar.com huren en zeker niet van Avis.

Jeg rejser en del og lejer bilerne gennem FDM Travel. Jeg har en Avis Preferred Plus konto, som lejemålene overføres til. Men siden sommerferien har Avis virket helt handlingslammet. Jeg har prøvet med 3 emails, 2 opkald til call centret (laaaaang ventetid), for at få seneste lejeaftale overført til min Avis account. Dette så man ikke skal stå i kø til skranken i lufthavnen (hvilket tager 30-45 min, i f.eks. Fiumicino/Roma) Der sker intet, og det er ikke godt nok. Tilbage til Sixt....

Absolutely horrible customer experience. I rented a car. The lady told me that if they weren't there when I handed back the keys, I should leave them in a box. I leave the car, and myself as well as three other passengers check the vehicle. There is nothing, no scratches or marks. There was no one at the reception to take the keys so we leave them in a box. The car was to be left in a parking space with many cars around it in the airport. 6 hours later I receive an email that I have made a big scratch in the car, a scratch that can be nothing else than another car door opening up into the car I had. I ask them to check the cameras at their own parking lot to see what has happened. They refuse. I tell them that I have photos and eye witnesses that have seen there was nothing when we left the car. They don't care. And then they charge my car without I have accepted the damage being something I did - happening after I handed in the keys because there was no one in the reception. I tell them that it is not legal to charge me without us having settled the case, and they don't care. A customer service lady called Petra has been the most rude person I have ever dealt with, she doesn't care and doesn't try to help. Don't EVER deal with these guys, they are thiefs and charge you illegally. I have rented cars 100 times in the my life and never seen anything like this. PLEASE DON'T RENT WITH AVIS / BUDGET GROUP!!!

Never rent a car i this company. Be aware of what you are signing when you deliver the car back. I'm sorry to say but I will never recommend this company to anyone !!!!!!!!

Man snydes til at købe dækning der ikke er behov for under dække at så er bilen fuldt dækket, hvilket så viste sig ikke kun at være bilen men også dyre personforsikringer

Ho noleggiato una 500 Hybrid a Palma di Maiorca. Il deposito cauzionale di 70 euro circa per il carburante NON mi è stato ancora rimborsato, nonostante ho la fattura del noleggio emessa alla fine dello stesso, in cui NON compaiono i 70 euro per ovvi motivi.