AvidXchangeReviews of avidxchange.com

Complaint about AvidXchange Platform Service I am writing to express my dissatisfaction with the services provided by the AvidXchange platform. Customer service is extremely difficult to reach, and when contact is finally made, the team appears untrained and unable to resolve the issues at hand. The standard response is always to wait 5 to 10 business days — yet this deadline is never met, and follow-ups are rare or nonexistent. When contacting support via email, we only receive a ticket number and a request to wait. This lack of effective assistance is negatively impacting my business. The main issue is that my clients have already made their payments, and AvidXchange sends us an email with the card number so we can receive the funds — however, the payments are declined. Transactions up to $400 are processed normally, but any amount above that limit is automatically rejected. Even after receiving multiple emails from AvidXchange stating that the payment is ready to be received, the transaction is declined with no explanation. This ongoing issue is damaging my client relationships and severely affecting my business operations. I request immediate action to resolve these payment issues and a permanent solution to the problems outlined. I look forward to your prompt response. Wanderley Santos The First Pool Services Inc.

My experience with AvidXchange was incredibly disappointing. The customer support representative, 'Mary,' was shockingly rude. We were genuinely interested in using their services, but the lack of basic courtesy made it unbearable. Customer service should prioritize respectful communication. I would not recommend their services to anyone. 👎