AvidXchangeReviews of avidxchange.com

Michael Baker was extremely helpful in an urgent situation. I could not be more pleased with his work ethic and skills. Customer service was great and he fixed the problem in a timely manner.

I had a great experience working with Keslie! She was incredibly responsive and her communication and follow-up throughout the entire process were amazing. When my issue required additional assistance, she took the initiative to escalate it to the appropriate team and continued to keep me updated rather than simply passing the issue along. She followed through all the way to a successful resolution. Keslie truly demonstrated excellent customer service, professionalism, and accountability. It was clear that she genuinely cared about getting the issue resolved, and I really appreciated the effort she put into helping me. As the AR Analyst for Milestone Distributors, Keslie has reflected a great representation of excellent customer service and is an asset to the AvidXchange team!

Alexandria Murdock Helped me a great deal, customer service at its finest

She was very friendly and was able to answer all my questions.

Briefly, Sterling Bishop, Kevin, and AvidXchange have been outstanding and a pleasure to work with. AvidXchange and our company have shared clients. My experience with AvidXchange, especially with Sterling, makes me feel great that our shared clients contract with AvidXchange. Sterling and I were able to jointly work together for the best interest of our shared clients -- costs and all. Sterling fully and genuinely understood our position (challenges), and together we reached a consensus that also benefits our shared clients. If I may add, I can't think of enough kudos to explain my appreciation in working with Sterling. He genuinely considered and cared for our company's position. I did and do have 100% trust in him. And if a mistake should occur, I know that it would truly be a mistake that he would do everything in his power to correct. In other words, trust, an advocate for us within AvidXchange. I work with a lot of 3rd-party payment vendors; our clients contract with them, and we support all of them. AvidXchange is the best company to work with, clearly, and by a large margin. AvidXchange is the easiest company to reach. Some of your competitors are nearly impossible to communicate with. Maybe that's intentional. Regardless, it's horrible. AvidXchange reps, on the other hand, are very knowledgeable in their roles (not newbies or subcontracted representatives), kind and helpful. I wish that all the business partners I work with had representatives like Sterling and Kevin. I'm not smoozing here. They have already helped us. My experience was truly that positive.

Great experience working with Alexandria. Very informative on the subject at hand and was prepared with answers. She has a bright future ahead! Thank you

Intuitiveness of the agent to know there was an issue with duplicate accounts and preemptively reach out to resolve the concern.

Great experience working with Alexandria Murdock! She's a sweetheart, great listener, very thorough & extremely helpful. Its always great working with kind & attentive people. :) -Abby with Global Fire Technologies, INC.