AutoZoneReviews of autozone.com

In store number 3927 , west norriton, Pa., I had excellent customer service with an associate by the name of Sean. Actually ,Sean and the entire staff have always met my auto needs in a professional, knowledgeable and friendly way. Ken Damico

Visited an Autozone store in Paradise Hills area more than a week ago and want to share my bad experience. I came to the store for them to check my car battery which always discharges power and found out I need a new one. As nobody seemed to help I just borrowed some tools and took out the battery myself and brought it inside the store for replacement. Because my hands got a little bit dirty I grabbed a sanitizer and paper towel I saw on the counter but a storeclerk rudely told me that they are for their exclusive use only. Is that the right way they treat their customers while every kind of stores are providing free sanitizers to customers while shopping.

While purchasing repair parts for my car, the counter guy told me my car required expensive iridium plugs and then slipped extra items into my bag and charged me without telling me. When confronted, he told me he was tired of car owners telling him they knew more than he did about fixing cars and he assumed I would need the items when repairing my car. So much for the customer always being right.

Going to the Livermore, CA Autozone late EVENING to get my battery replaced resulted in a broken coolant hose that led to overheating of my engine, resulting in permanent engine damage the NEXT MORNING which would cost me $4500+ to replace. This 2009 Toyota corolla could have last me another 5-8 years easily, but it was completely damaged. I called Autozone, and Shailini, the store manager, nicely asked me to file a claim with all the evidence/receipts/photos/diagnosis and quote by mechanic. She asked me to email her supervisor, John Correia. He never responded to my email, but eventually called me on the phone to rudely/unhelpfully say that they denied my claim because my car should have given me a warning about the overheating so that I should have known to stop driving it. He did not deny that they/Autozone broke the coolant hose, yet took no responsibility whatsoever. So, each time Autozone breaks something in your car, they rely on Toyota or the manufacturer to give you warnings while taking no responsibility for the unnecessary damage they caused. Even though I think this argument is weak and completely flawed, I asked them to at least compensate me for the $375 I had to pay for getting my car towed from the highway when it broke down. He declined. I have had terrible experiences in the past with Autozone, and will never go to any Autozone again. They provide terrible service as well as illogical/absurd explanations despite all evidence/documentation. (P.S. In the first place, I had to replace the battery because a San Jose, CA Autozone put in a completely incorrect battery/wrong size, which led to my car not starting after a year or so, which also required me to get a tow.)

I cant even express how amazing the customer service was at Levittown Auto Zone!! Marlon L not only helped me put my battery in my car. About two minutes in it started raining. When I came over with an umbrella he said it was alright its the world blessing to us. I still made sure he was covered. He truly was genuinely a happy soul and willing to serve others. This man deserves a raise. The battery was installed quickly and efficiently. Thank you Marlon

Placed online order for a 12 volt ext. cord. Website referenced free next day shipping - this was not an option at checkout. Received email order was ready for pickup - This store was closed due to Covid 19! How did I receive an email from a closed store? Called Customer Non-Service - was told store manager would call me back - didn't happen - pathetic. Called again. Was told the store would be open the next day at 1:00 pm - didn't happen - pathetic. Called a different location from the closed store and spoke with a rude person who said the store was open - pathetic. I've now spent more time and gas money than the item was worth - pathetic. Am now trying to get a refund but not holding my breath. How does a place that operates like this stay in business? Will never shop there again. Forget the 1 star- I would give it a negative 10 stars if I could.

Went to exchange a battery today that was under warranty at the Fenton store. Holly H was rude and disrespectful when inquiring about the exchange. I will not be going back to this store!

I had a problem with my windshield wiper hose. Marie c helped me she got the part and replaced it for me. It saved me money and time. I was very happy she went above and beyond . She is a great asset to your company .