Kaelonni D.
Autozone Store#4938
5660 N Military Trail West Palm Beach, FL 33407 Store #4938 I AM UTTERLY DISMAYED AND BAFFLED AT THE LACK OF PROFESSIONALISM! I was at this store yesterday due to needing a new battery for my 2015 Volkswagen Passat. I entered the store at 6:50pm on 7/20/2020. The store manager at the time stated the he would look up my battery needed for my car type and he will install my battery. I was then told to wait until the store was less busy. So I waited patiently. At the time he acknowledged my presence, it was then 7:35pm. I then saw that the store was unoccupied by customers and told the store manager I’d like to finish our transaction. He began to up charge me with silly equipment to take the battery out of the car and other things I DID NOT REQUEST. I felt that I was being manipulated. However I proceeded to the counter, after I’d refused to pay for extras, then at 7:45pm, he stated loudly and aggressively, “I will not change your battery, we will close at 8pm”. AT THIS POINT I WAS LIVID!! I had to beg someone to jump my car to get me to the Autozone store earlier that evening, then when the store manager initially checked my battery, he told me to turn off my car. And at 7:45pm when he refused to allow me to purchase the battery and refused to change it, my car was dead and would not turn on. So at this point, I am left STRANDED. I began to cry and become very upset, embarrassed and humiliated. I will never shop at an Autozone moving forward. My uncle, who then came to rescue me from that autozone after they had closed and the parking lot lights had turned off, has two commercial accounts with Autozone. As of this morning he has cancelled both commercial accounts with autozone and has signed on with another auto parts provider. I have been a LOYAL customer of autozone with 3 of my cars in my life and now my loyalty has come to an end. This is unfortunate. Thank you.