AutoZoneReviews of autozone.com

buenas tardes fui a comprar una bateria y unas plumillas para mi auto fui atendida por el sr. Jose Luis Alvarado excelente servicio

I had an exceptional experience at AutoZone Store #167 on 3100 E. Magnolia in Knoxville, TN 37914 on June 17, 2025, that truly exceeded my expectations. From the moment I walked in, Freddy L, the Parts Sales Manager, made me feel valued and well taken care of "after apprising him about a disappointing experience that just had taken place between one of his employees and me". Freddy completely made up for his subordinate's poor behavior by addressing my car issue (e.g., exchange my bad battery; check the starter and altenator; sometimes it would take multiple times to crank prior to starting up my vehicle) and being completely professional. During the initial attempt of testing my starter, it was determined that my battery was bad. So no testing could take place until the battery was changed. Freddy L handled everything with remarkable professionalism and efficiency. Since I had purchased the battery a few months earlier, the exchange was seamless—Freddy simply checked the records, confirmed the purchase date, and the exchange was completed effortlessly. What truly set this visit apart was Freddy's expertise and dedication. He used a specialized testing device to assess my vehicle's charging system, starter, and alternator, taking the time to explain each step clearly. He patiently walked me through how to interpret the readings, making sure I understood what was happening behind the scenes. Additionally, Freddy used a device to temporarily retain my vehicle’s electrical system settings, ensuring I wouldn't lose any programmed data in case of a power outage—an impressive touch of customer care. Overall, my experience at AutoZone was truly phenomenal. Freddy L’s knowledgeable, friendly, and thorough approach turned what could have been a routine maintenance visit into a reassuring and educational experience. I highly recommend AutoZone Store #167 and commend Freddy for his outstanding service! Sidebar: On the same day of this service I had called and spoken with the Store Manager at the Broadway Location and shared this experience with him. Freddy L is an asset to AutoZone and represents the organization superbly.

Autozone is pure garbage. Their batteries are garbage and I assume made in China. And they will not honor a batteries warranty. They also damage your vehicle. Make sure you have a dashcam installed if you let them touch your vehicle. It saved me 3800.00

Me ayudo Sergio con el cambio de Batería todo bien.

I place an online order, because they offered 20% discount and free next day delivery on orders over 100.00. The local store had the part in stock, but it was going to be next day delivery and I could live with that. It is now 5 days later, and I still do not have my part. If their customer service was worth anything, they would have had something like door dash pick the parts up, from the local store, and had them delivered to me. Or better yet, tell me that since they were not able to uphold their end of the transaction, allow me to pick it up and give me the online price. I will NEVER do business with them again.

store in the city of Maricopa on John Wayne Parkway . If I could give zero stars, I would. I went into this AutoZone knowing exactly what I needed. When I arrived, there were no other customers in the store. The employee greeted me, I picked up the item I needed, and went to the register to check out. While I was waiting, a woman entered the store and asked the employee for assistance. I could clearly hear their conversation as I continued to wait patiently at the register. Instead of asking her to wait or letting me check out first—as I was there before her—he helped her find her item and then rang up her purchase, completely ignoring that I had been standing in line first. That’s unacceptable customer service. I truly dislike bringing race into things, but I can't ignore what happened. I am Black, and she was a white woman. It felt like my presence and my time didn’t matter. I chose not to spend my money there and walked out. I won’t be returning and will let my family and friends in Maricopa know to avoid this store. The other employees who came out from the back didn’t seem to care either, which tells me this might be the norm here

I believe that their return policy for online purchased items is deliberately being ignored by physical store managers. I purchased a few things online and decided to return them because I ended up not needing them. The manager at the store in Riverview, FL pretty much gave me the run around with the return saying that they would exchange if it was defective, but no returns. Pretty much that every sale is final. I laughed and presented a complain to corporate, they intervened and this incompetent person called me telling that they would take the return. I went back to the store with another item I wanted to return, plus the first one. He had an attitude was rude and unhappy that I won the return argument. He was trying to give me trouble with that second item I was entitled to return if I want to. At the end, I finally was able to return the items, but this is my last time ever buying from autozone. From now on, Amazon it is where I return ANYTHING I want, no questions asked. I dont understand how these type of operations still stay in business. It is a terrible experience, their systems suck, their return barcode are useless and the manager have no idea how anything related to policy works and of top of that act like they own the place.

I RECEIVED THE WORST CUSTOMER SERVICE on 5/27/25 from your “customer service representative”! I called to report that the shipping address I entered didn’t take & that the system was trying to ship to my billing address. He said there was no way to change it then the next thing I know HE CANCELLED MY ORDER?! WTF??!! I need this part for my vehicle. His answer was, “Well I thought you didn’t want it anymore. Now you can reorder it,” Seriously??? These are the kind of idiots you hire to work in your customer service department????? I can’t believe this IDIOT did this! Unacceptable & he should be reprimanded. I have been without my car for weeks now! Auto Zone, you should make this RIGHT!