AutoZoneReviews of autozone.com

Lots of good things but needs ppl to get paid more

I just wanted to say its had a great experience with Dante in riograde .he was very very helpful.he went out of his way in getting all the parts 4 my car n his personality was very friendly n polite...he needs to be recognized 4 his outstanding help.

So, my son-in-law was fixing my vehicle, and I went to get the parts the first few times. However, this time, I couldn’t make it, and you think they wouldn’t care how he showed up? Well, my son-in-law was a bit dirty from working on the car. What mechanic stays clean? 🤭 Anyway, the ignorant sales team was being very disrespectful and kicked my son-in-law and my daughter out. They refused to provide them with services because my son-in-law was all in his mechanic era. 🤭 I used to love going to this place to get parts for my cars or whatever I needed. But since this happened, I’m not going to give them any of my hard-earned money or my business. Who denies someone services just because they’re in their mechanic clothes? This happened at the smelter location. I think it was very unprofessional and rude. I was going to post the video, on Facebook but I don’t need to provide evidence of it the people that did this know exactly who they are 🤦🏼‍♀️ but in the video not once was my daughter or her boyfriend being rude. They just asked for the parts they needed and asked a question about a certain part he needed to get, as well as some tools. We would have spent a little over $500 there if they had accepted his appearance. But no, so they went to O’Reilly’s, where they treated them with so much respect and not judgment at all. So Smelter AutoZone I hope you teach your team how to show respect and not show judgment and again I do believe it was the BOSS/MANAGER that was part of this issue, not sure if it was cause of are skin color or what but yes when I gone there by myself I would see people giving in a vehicle go in there twice as messy as my son in law was and they was very nice to them. This just blows my mind it really does.

buenisima atencion de parte de Felipe Molina de los Mochis en Zacatecas y Centenario

I purchase brand new oil, when I arrived home doing oil change on my car I realized I was sold an old, recycled black oil.

I’d give 0 stars if I could. I originally ordered 2 sets of leaf springs. One came without issue, but the other just had a shipping label delivered instead of having the item attached. The original shipment had next day delivery as standard and now I’ve been waiting almost 2 weeks for this package. They DID send a replacement, but it’s currently held up in transit due to insufficient address according to the tracking. I’ll just order off of Amazon next time

I ordered about $500 worth of brake pads, rotors, spark plugs, an oil filter, and some other consumables for next day delivery through the app. I received an email the next day that my order was cancelled. For some reason, I was charged only for one of the items (front pads) and all the other items were canceled. I called customer service and both the original rep and then his supervisor were telling me it was my bank’s fault. My bank said it couldn’t be their fault since AutoZone successfully charged me for the one item they singled out on my order and that AutoZone would’ve had to split the transaction that way (one transaction for the one item, and another transaction for the remaining items that was cancelled on their end). I asked the supervisor if I could just reorder the remaining items through him over the phone and just pickup the parts at a local AutoZone store since the cancelled items wouldn’t get to me in time if they were shipped as originally intended. So the supervisor made a cart of my remaining items and had it set to pickup from a local AutoZone and it was going to be over $100 more than what it should’ve been. The supervisor told me it was because the cheaper price I was expecting was for coupons/deals for online delivery orders only (as my original order was). So I asked him if he could just charge me the original price I was going to pay since I’m being inconvenienced by not receiving the parts when they were supposed to be delivered. He told me he could not do that. So either AutoZone supervisors are not given the authority to make custom transactions which would be a terrible business policy of AutoZone’s (because what’s the point of the supervisor then if they have no authority other than babysitting subordinates) or the supervisor just didn’t want to work with me and make things right. After all, all the rep and supervisor did was redirect blame at my bank rather than take responsibility and genuinely apologize. So ultimately, my time was wasted trying to order from AutoZone and I’ve learned to either use Walmart, Advance Auto, RockAuto, and Amazon instead since I’ve never had a single issue like this from any of them and for orders much more expensive even and through the same bank (for which I ended up ordering all $500 worth of equivalent parts that were on this order from Advance Auto instead, and for in-store pickup, for only $6 more than what this order was from AutoZone for delivery only, and there were no bank issues and everything went smoothly through them). I’m going to speculate that the reason my original order was split into two transactions for one item I was charged for and the remaining items that were cancelled (for which two duplicate pending transactions are showing on my bank account for those remaining cancelled items of $436 which better go away because I’ll be even more upset if I have to call my bank to cancel them) was since some or all of those items weren’t really in-stock for next day delivery and rather than owning up to it an apologizing, they just cancelled the transaction and blamed my bank. Very shady business practices. They are now blocklisted by me. Not worth dumping time and money into them when I may spend slightly more money for a smooth and pleasurable buying experience elsewhere.

I bought a jack at AutoZone and returned it the very next day. They never refunded me. I even sent customer support my bank statement showing the transaction, but they kept saying “we can’t find it.” On top of that, the jack costs nearly twice as much here compared to other stores or online. At this point, I’m out $90. Feels like a total scam.