AutoZoneReviews of autozone.com

Gina and her staff were exceptionally helpful and went out of their way to make my auto needs met. Very kind and super caring of customers.

The person working Thursday was helpful.

purchased Duralast 2 ton floor jack. Used once a year ago about end of March/April 2024. On my Toyota yaris (tiny car) change oil All seemed fine. Pulled all stuf to change oil again. Jack wouldn't work. The oil had leaked out. Guy at AutoZone said the oil is acidic, if i remember correctly & i could MAYBE find some jack oil on Amazon??? REALLY?? THE OIL PLUG IS SEALED Why would i want to refill & use jack if oil is leaking out? THEY REFUSED TO DO ANYTHING BECAUSE EVEN THOUGH ONLY USED ONCE WAS PAST 2 Year warranty In my opinion DON'T PURCHASE ANYTHING MADE BY AUTOZONE "Duralast" its garbage cheap junk

Marvin at Autozone Customer Service department resolved my issue quickly. He was patient and realistic regarding my concerns. Autozone did well with the first lady that assisted me as well, I can’t remember her name. Just like I complained about an issue, I enjoy giving praise and thanks when due.

I wanted to replace my engine air filter before a long trip. It was out of stock at the local store so I ordered it online to be delivered the next day. It never shipped even after 9 days! I requested a full refund since I ended up purchasing the air filter at a competitor's store. After a week of no refund, I called back . Finally after another 4 days the refund was issued. HORRIBLE!!!

Every time I go in there, the staff is either clueless or just doesn't care. I asked for help with a simple part, and they gave me the wrong thing, not once, but twice. The customer service is terrible, and they make you feel like you're bothering them.

Bought a car battery from AutoZone, and it gave up on life faster than my Monday motivation. Tried to get a replacement, but customer service acted like I was asking for a free car. Never again!

Ordered part for same day pick up. Called store 2X and they said they had it and to have my 20 yr old daughter in college drive down at night. When she got there, same guy said he didn't have it and never looked. When I called he tried to blame me because he said he tried calling back which he never did. He promised it would be there by noon the next day. At noon, daughter calls and guy verbally harasses her and said I don't know why he said that and he doesn't have it. I call in later and worker rude top me and finally a manager when I told him I contacted corporate had part in 5 minutes. I expect more from a big corporation and not bully 20 year old girls