AutoStar Transport ExpressReviews of autostartransport.com

From the start, questions were answered, and the quote was lower than I thought. I figured surprise add ons upon delivery were going to be applied...NOT SO!!! Timetable was met. North New Jersey to Seattle metro. Overall, professional and reliable. Use them.

Shipped an SUV from Oregon to Puerto Rico. Everything went very smoothly and their instructions on clearing the car in San Juan were really helpful.

This company was very successful I will recommend to anyone who needs to send the cars

This company has moved my car two separate times over the last two years and it has been absolutely painless.

I have spent the last two years trying to contact AutoStar and get answers about what happened during the transport of my vehicle that resulted in a total loss in September of 2024. Every insurance claim I've filed has been denied. To date, I have not been paid a single penny for the damages, nor for the tow fee to re-take possession of my vehicle after the crash. It's become clear to me after painstaking research that there is rampant fraud at play in the commercial trucking industry from brokers, to carriers, to insurers. Businesses like AutoStar should honor their mistakes in instances where their oversight has slipped, a carrier has clearly violated a contract, or when an insurance company is using a 3rd party administrator with deceptive business practices...all of which is what happened to me. Summary of Events Sept 13, 2024: I enter into a binding contract with AutoStar to transport my vehicle from Nashville, TN to Portland, OR. AutoStar contractually assigns the load to Ozark Transport LLC. AutoStar's own terms explicitly prohibit unauthorized sub-contracting or interlining. Sept 16, 2024: Authorized driver Alejandro Suarez takes custody of the vehicle. At the time, I was unaware that this driver was NOT the listed driver on the COI that AutoStar had on file (effectively rendering any cargo in transit at risk and legally unprotected). Sept 17, 2025: I receive a call from an unknown number telling me they are en route to pick up my vehicle. I immediately alerted AutoStar representative Frank Navas via text to flag this tracking disconnect. Frank confirms he is unaware of who currently has possession of my car. AutoStar ultimately fails to intervene or secure the asset. Sometime between September 17 - September 21: The vehicle is illegally transferred mid-route to an un-vetted driver, Barbaro Luis Fuentes Quesada. This happens without my consent or knowledge. Sept 21, 2024: The driver loses control of the truck, flipping the trailer and taking out 400 feet of guardrail. All cargo severely damaged. Sept 22, 2024: I reach out to Alejandro multiple times for an update on my car and get no response (at this time I was unaware that there had been an accident). Sept 23, 2024: In the morning I reach out to Frank from AutoStar demanding an update. He and his customer service team assure me that they have been in contact with the driver, the vehicle is safe, and it will be arriving at 3:00 PM that day—a full 48 hours after the trailer had already flipped in Oregon. Oct 2024 – March 2025: Multiple cargo and liability insurers listed on the COI for Ozark Transport LLC deny my claim because the vehicle was transferred away from the contracted carrier without authorization, completely voiding primary policy protections. The Progressive Insurance policy listed for the driver involved in the accident also deny my claim because the truck and driver were unlisted on the policy at the time of the accident. April – July 2025: Simple, direct public record research revealed that the assigned carrier (Ozark Transport LLC) and the crash carrier (Sol & Sosa LLC) share common control, principal names, and the exact business addresses in both Texas and Florida. October 2024 - Present: AutoStar structurally ceases all communication, fails to provide any administrative aid or insurance tracking resolution, allowing my vehicle to be abandoned at a highway tow yard, and forcing me to pay an additional nearly $600 to retrieve it. I am nearly two years into trying to recoup the cost of damages. There has been zero help from AutoStar and they have taken no accountability for the negligence on behalf of their representative Frank Navas, their dispatch service, and the contracted carrier who illegally transferred my vehicle and is now out of business. At this time, my only recourse is a lawsuit. I'm hoping that someone from AutoStar reads this and gets in contact with me to make it right. But I just wanted to share my experience so other people know that these things happen even though they shouldn't.

I had a great experience shipping my new car from North Carolina to California. Car was picked up at dealership within the promised time-window and delivered to my front door. Communications were clear, paperwork was delivered promptly by email, and I never had to wait very long for a callback in the rare instances when phone calls were not picked up immediately. All told, the service was professional and 100 percent as promised.

AutoStar picked up our Lexus in Kentucky and delivered it to Florida in just a few days. At every point, they were professional and responsible. A flight cancellation delayed our return by one day. Everyone understood and handled our tracking questions seamlessly. Thank you for a great job at a competitive price.

I have used AutoStar and they have done an excellent job on getting the vehicles to us.