AutoStar Transport ExpressReviews of autostartransport.com

Overall I am just okay with my experience with AutoStar transport. I originally signed a contract and was quoted a total of 985 with them to ship my car from Texas to Georgia. I made clear before signing the contract that my vehicle had to be picked up by a certain state as we were doing a military move out of state. After signing the contract AutoStar reached out stating they found a transport wanting to move the vehicle however now the price had jumped to 1285 after signing the contract with them. In the end I was still required to pay 1100 which is still more than the contract that was signed. I was given the excuse that they were just “brokers.” However, that is not what the contract stated I needed to pay. The other issue I had was that the transport company was originally supposed to arrive around 8-9 am that morning. However the truck did not arrive to pick up my vehicle until 3:20pm. This hindered our move and we waited around for hours causing us to have to pay more out of pocket for our move. The only reason I am giving 2 stars is that Daniel from AutoStar was very informative and communicated well.

While I will say getting a quote was easy and the price was fair, once I made the down payment, the commitment level fell off the charts. There was a 5 day window available to transport my car 5 hrs and the representative I was working with assured me multiple times my car would deliver by the time it was needed, including still the morning of the last day it was supposed to arrive. It wasn’t until we got to the mid-day point of the 5th day (last day delivery could be expected) when I politely, yet pointedly, asked if they would still get my car delivered by the end of the day … and then got a message saying “nothing yet” and that there are no guarantees, but I was entitled to a refund. I was very clear the entire time of the deadline to get my car to me and I even questioned why they didn’t even consult me when they found a driver that cost a little more but guaranteed delivery next day. They just informed me after the fact that the option was on the table for a little more money, but they declined on my behalf and then didn’t follow through with their delivery commitment at all and I lost almost a week waiting. On the 5th day, mid-day. I did cancel my reservation and went with a competitor of Auto Star that picked up that same day and delivered the next morning for just a tad more money. I hope my experience was an anomaly and based on other reviews, it very well could have been … but just make sure you understand the fine print of what you are signing up for vs what they verbally assure you of, as the two were not the same during my experience. Nexus auto transport is who I ended up going with and they did exactly what they said they would for the price agreed upon.

Auto star completed my car move from West coast to the Midwest within the time frame and for the amount agreed to. However, the transport driver offloaded MY car at a stop in Denver and used it for his personal use. He did not have permission NOR did he ask! When I showed the driver the odometer at pick up and drop off there was an additional 60 miles! He also took a McDonald’s gift card that I put in console for my son… ( denied but come on, moms like yo surprise their kids so I know it was taken !!) He said he put the gas back in the car ….. like that was compensation for using my car without permission- I asked for $ 100 refund and never heard a word back. Tony at AutoStar would not return my calls or text- pretty much dumped the problem on the driver. Which is not right. I bought the service through auto star, not the driver. BTW-Yanni P was the driver … be aware and call out to ANY transport driver you have recorded the mileage at pick up. I can’t imagine why the driver would take the risk of an accident let alone taking a car that he didn’t have the owners permission ….