Auto Rim ShopReviews of autorimshop.com

This business sent me the wrong rim from an order I placed. It was mounted on my vehicle and the vehicle was parked in my garage for approximately two weeks. With that being said, I did not notice it was the incorrect rim until I drove it due to driving one of my other vehicle. I requested a return and sent the rim back. But after they received it, they kept the rim and refused to give me a refund stating it was outside to window to return it although they admitted sending the wrong rim. I went back and forth with them for about 3 weeks with no resolution. I WAS BASICALLY ROBBED AND PAID FOR AND ITEM I DID NOT RECEIVED. AUTORIM SHIP SHOULD BE ASHAMED. I WOULD RECOMMEND NOT USING THIS BUSINESS AT ALL AND LOOK AT OTHER RIM SHOPS.

Was worried because I’ve never ordered a rim online. My old rim was cracked and causing a slow leak. The shipping was speedy. I was supposed to get it delivered by Thursday, it showed up early Tuesday. Got the new rim on and everything is good. So glad I gave this place a chance. Saved me $300.

I ordered a rim for my 2021 Aviator and they sent me the wrong wheel. In order to send me the correct wheel they should have asked for the last 8 numbers of the VIN since there were three wheel options in 2021. I never took the wheel out of the box and returned it to them. They say it has not been scanned back in but I have provided proof of delivery and it has been 5 weeks and they have not given me a refund for the returned wheel that cost me $600. They took my money and took the wheel back.

They don’t stand behind their product/procedure of getting it to someone. It was lost via UPS. I sent you the claim they were supposed to send in a description according to UPS. UPS so they never received it. Contacted the company a couple of times. say, said that they will check and see if it came back and I would get a call in a couple of days. However, never received a call contacted them and UPS multiple times and completely got the runaround. So order at your own risk.

Purchased a wheel because of pothole damage the shipping was very fast, took it out of the box, put it in my trunk went down had it mounted and balanced and put on the car, and when I came home, realized it wasn’t the same color as my other three wheels the new wheel was Silver and my original wheels are charcoal and I ordered charcoal. Took pictures and sent with three different emails before they finally responded and they sent me an email saying they will replace it if it hasn’t been used or mounted which obviously by looking at the picture they knew it was mounted. so thanks for nothing I would stay away from this company. The quality is poor, and Customer Service was poor.

Terrible quality on rims and sensors, NO HELP ON RETURNS OR TO GET NEW ONES IN EXCHANGE DO NOT USE AUTO RIM SHOP .COM

I ordered a set of rims for my car to which I added a new set of tires. My wife is the one who primarily uses the car, and she didn't notice anything unusual since she only uses it to commute to and from work, which is a 10-minute drive from home. However, when I drove the car, I immediately noticed a vibration at a certain speed. I went to the tire shop, thinking it was a tire defect. They rebalanced the tires and said everything was fine. However, the vibration persisted. After going back a couple more times in search of a solution, they determined that the issue lies with two of the rims they sold me. It has been nearly two months now, and there is practically no warranty coverage. I wrote an email explaining the situation, and the response I received was, "Since you installed and used the rims, there is no warranty coverage." The question is: If I hadn't used the rims, I would have never known they were defective. This store should be shut down. It's a complete waste of money.

Just pray you don’t need to return something!! They will gladly send you another and let you pay for it, while telling you they will send you a label for the return. However I’ve been waiting over a week for the return label…. Communication is non-existant. When you can get ahold of someone they give you the same answer… it will be done shortly. My shortly and theirs is obviously different.