Auto Rim ShopReviews of autorimshop.com

Ordered the wrong color rim arrived within 4 days $174.99 charged to my card. Quickly ordered the correct rim rec’d that rim in 4 days also charged me $ 149.95. The process to get a return shipping label was ridiculous had to email support several times a day believe the phone number to call is just a recorded message than it hangs up. Can never speak to a person. Finally got a return shipping label to return an admittedly took it to UPS pick up location to send back. It was easy since the incorrect rim was never taken out the box to begin with. It’s been gone on 20 days an still no refund as yet. So I’m out 174.95 for a rim I don’t even have. They got a paid for rim back. An get any reply back even regarding the return. This company just ripped us. Don’t mess with these people they aren’t an honest business.

They pretty much fit their product back and I didn't get my refund.. They robbed me

I wish I could put ZERO stars but this system won't allow. SCAM, SCAM, SCAM. I did receive the wheel I ordered but needed to return. I emailed to ask the return policy and told me I had 14 days from receive date. I immediately went to their online system to process the return and from that point on, you get absolute radio silence until it passed the return deadline....then the online system simply says you are no longer eligible for return and again, they refuse to answer emails or phone calls. The phone line just drops your call. I am pretty sure they put my email on block........please read all these reviews before you buy.

This company is the worst, the support is beyond horrible. I purchased rims and TPMS for my daughter’s car, after having them installed the TPMS will not communicate with the vehicle. I have tried to contact their support team and all they say is to take it to a tire shop for assistance. Both tire shops I’ve tried said that their setup tools are not communicating with the TPMS I purchased from the Auto Rim Shop. Their support has now stopped communicating with me. All I can do now is repurchase new TPMS and have them installed. The Auto Rim Shop has the worst customer service I have ever dealt with. Avoid this company.

Brutal experience. Order new wheel skins per their recommended item# (based on the vehicle information I entered). The skins were too small. After a week of trying to get a hold of them, they finally issued an RMA. I sent the skins back, they were received and signed for and I am on the 4th month of waiting for a refund. After being told countless of times that the refund is being issued, I decided to dispute this with my CC company. Also, they state they are an A+ supplier with the BBB, go read the reviews there before purchasing anything from these people. Be careful buying from this firm.

Use at your own peril. Two years ago, ordered a replacement rim for one that had been curb scuffed and had in hand within a few days. Recently, ordered another that had been rendered unusable. Eight days later, order still not shipped and wife still driving on donut. Cancelled order and purchased elsewhere. Ten days later, rim arrives with no notification. Requested return label and was informed would be charged $15 shipping(ok) and 15% restocking(excessive)..2 weeks later...nothing. Emailed support with tracking info and return delivery date and finally received refund

This company is a scam. They charged my credit card and then attempted to charge it an additional four times. Luckily my credit card company stopped those other four. Now they say that they don’t have the rim I ordered. I am having a difficult time trying to get my money back. Please, don’t order from AuotRimShop. Find it somewhere else, somewhere that isn’t a scam.

I purchased by Ebay 2 wheels; i only receive 1 wheel. 5 days laters and i have any kind answer. Better avoid this kind of stores.