Oleg M.
My experience with AutoRentals.com
My experience with AutoRentals.com was extremely disappointing and frustrating. I used their service to book a rental car through a company called "Economy Rent a Car." However, this experience turned sour due to a number of issues. First and foremost, I encountered hidden fees that were not included in the initial booking price. This lack of transparency was disheartening and misleading. When I arrived at the Toronto Pearson airport, I was shocked to discover that the rental location operating under the name "Economy Rent a Car" was actually "Jet Car Rental." To make matters worse, the clerk at the rental desk pressured us into paying an additional $11.95 per day for extra insurance, claiming that it was mandatory. This abrupt demand caught us off guard, and the clerk failed to explain the situation clearly or provide any alternative options for resolving the issue. In addition, we had already paid a deposit of $1000, had our own insurance, and were covered by credit card insurance. Despite having arrived at the airport late in the evening, with limited alternative options, we felt compelled to accept these additional charges. This experience left us feeling dissatisfied and thoroughly frustrated with the service provided by "Economy Rent a Car." In summary, my experience with AutoRentals.com, facilitated through "Economy Rent a Car," was marred by hidden fees, a lack of transparency, poor service, and an overall unpleasant atmosphere. I would strongly caution others against using this service, as it significantly impacted the quality of my travel experience.