AutoRentals.comReviews of autorentals.com

Response from AutoRentals.comAug 24, 2026

Hello Mary, I'm sorry to hear there was some confusion with your rental search and results. I looked at our customer service log to see if you had reached out to us regarding the difference in the pricing. I didn't see any correspondence from you. Please know that our first priority is to see that our customers have a great experience on our site. If a customer runs into problems or has an issue like you did, we want to know about it. I see in your confirmation email that your trip has not begun yet. Could you reach back out to me at [email protected] and share more details? What was the original price you were shown and how much difference is there in the amount shown in your confirmation email. I'm wondering if you might have added GPS or a child seat or an additional driver? That could cause the rate to change. What ever the case might be, I want to look into this further for you. You matter to us. I hope you will send in additional information. I will get back to you with what I find. I look forward to hearing from you.

Response from AutoRentals.comAug 24, 2026

Hello Julian, Thank you for sharing your concern about our advertising. Like many other companies, we are exploring the world of AI and how we can utilize it to create a better experience for our customers. Your feedback is important to us as we learn how to best utilize AI as a tool supported by a team of real people who will monitor the impact of this advertising and how we can improve in this utilization. Your email has already prompted discussion with our team, wondering specifically what you might have found disappointing. I would welcome any further thoughts you would like to share with me. Please reach out to [email protected]. I will look forward to hearing from you.