Alvin B.
Need to know whether you're paying for a deposit or not in good pricing for the month
Person customer service seeing if there wasn't a deposit or not and pricing.

AutoRentals.com puts the Renter First in Car Rentals. By presenting the most comprehensive search results for your car rental search in innovative and easy to view results, renters can quickly choose the perfect car at the best price!
AutoRentals.com (autorentals.com) has 289 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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289 approved reviews, newest moderated first
Alvin B.
Person customer service seeing if there wasn't a deposit or not and pricing.
Rigoberto Figueroa S.
No problem renting my car very happy oustanding company
Ivan F.
Reasonable pricing easy way of looking at great prices fast and simple and no credit card needed that time
Martin
Wonderful! Very easy!
Pierre P.
'I booked my rental through AutoRentals.com based on the terms and price clearly stated in my rental voucher. However, when I arrived at Avis to collect the vehicle, I was presented with terms and additional charges that were substantially different from what was stated in the original voucher. As a result, I had no practical choice at the counter but to pay additional money out of my own pocket in order to obtain the vehicle. The biggest problem is not simply that Avis charged additional fees. My issue is that the conditions I was faced with at pickup did not match the rental agreement/voucher I had received from AutoRentals.com when I made the booking. If important conditions or mandatory charges can change between the booking and the pickup counter, then the advertised price and voucher are extremely misleading from a customer's perspective. I booked through AutoRentals.com expecting the voucher to reflect the actual terms of my rental. Instead, I ended up paying considerably more than I had budgeted for and was left to deal with the discrepancy at the Avis counter myself. This was a very disappointing experience, and I would strongly recommend that customers carefully verify every single condition and potential charge directly with the rental company before relying on an AutoRentals.com voucher. I have kept the original voucher and documentation showing what was offered at the time of booking, as well as the additional charges I was required to pay at pickup. I expect AutoRentals.com to explain why the terms presented by Avis differed from the terms in my voucher and to reimburse the additional costs that resulted from this discrepancy. Based on this experience, I would not use AutoRentals.com again.'
Response from AutoRentals.comSep 1, 2026
Hello Pierre, I am so sorry to hear of your experience! This is not the type of experience we wish for any of our customers. I do want you to know that I researched your issue and first of all, I want to thank you for reaching out to us in Customer Service regarding the issue before coming to Trust Pilot. We appreciate you giving us the opportunity to assist. We value our customers and will always try to do the right thing for the customer, in any situation. The delay in resolving this is not on our part. Our agent has reached out to Avis multiple times and, as recently as last week, was told they would get back to us within 15-30 days. We have expedited your case to their upper management and we will keep on this case till we get a resolution for you. We will not forget you or abandon this issue. You matter to us!
Ronny G.
Good nnnnnjjnk
LD
Quick and reasonable.
Bruce H.
Good overall experience.