AutopartsWAY.comReviews of autopartsway.com

so my new baby needs brakes, and i want a trusted brand of pads, AKebono. but no one has them except for AUtopartsway, WOW im happy. so i look up the parts, every thing is good and i pay. when i get them the parts are wrong. i go online and find out that the parts are for a diferent PORsCHE not mine. i take pictures, email, and a week goes by, then the say that i have an RMA no. but that i need to wait for UPS to pick Up and i need to fill out all this info on the return slip and YADA YAda Yada. 4 more days go by and no UPS truck. now i get a email sayng something that they went to the wrong place and now i need to wait again. and that they need to know if my car has Ceramic brakes "PCCB". i reply that my car does not have them. and that it is getting really dumb. now i get an email sayng that the brakes that cost $70 a set are for $10,000.00 option ceramic fillament" and that it is noted in some small print. on the site. I reply with a link directly form AKEBONO that shows that the rear brakes they shipped are for CAYMAN, Boxster in the front and For 911 in the rear standard only the brakes for the front are for up to 99' 911 standard brakes. My car is a 911 Carerra S, the S puts it above the standard 911 in many ways. ceramic brakes from the factoy are a $10,000.00 option. so you are telling me that you can fit the same pads on a boxster so i should just upgrade the brakes off a boxster to a carrera S and save the extra $10 grand. wow. now, I provide them a link directlly to Akebono with the part no. and the fillament chart. and the tell me that i need to pay a restocking fee, shipping fee, and wait 30 days to get my 80% refund on the cost of the parts., all this 3 weeks after i pointed out the mistake on their site. I will make it a point to copy and paste this post to every review site i find. even with the proof in their hands they will pull this crap.

I ordered a set of steering rack bushings over the weekend and they showed up early tues morning, great. They are exact OEM items, was easy to tell as manufacturing marks were exactly the same. My beloved Turbo is tight and perfect. I will be coming back to auto parts way for sure!

The items this company sells are well priced, however, the information on their site is very misleading. Their products have star ratings, though there is not a place (at least not on the mobile website) to rate an item. I contacted customer service about this (through email) and they replied within about two days saying that if I tell them what I want to say, they'll post a review for me. Very odd. A few months after my order with them, my item broke. The site says that the item has a "full manufacturer's warranty." When I tried to contact AutoPartsWay about the warranty, I received no reply. I was on hold, like other customer stated, for an incredibly long time. Eventually I heard a prerecorded voice say "I'm sorry. There has been an internal error, you will be disconnected now." This happened consistently at 10 minutes, 53 seconds into the call. The manufacturer (Auto 7) said that they do not handle warranties. The site is dishonest, and will mislead customers into buying products that they do not stand behind. Do not buy from Auto Parts Way.

These folks sent the wrong brake kit (rotors and pads) and I've called numerous times, emailed daily and in the past 5 days received no resolution. They had to audacity to hang up on my more than twice, I've been on hold long enough to write a novel and their customer service, returns department and new orders line appear to be handled by the same female rep. What kind of basement operation is this? I've ordered mainly from ECS and Pelican and wanted to give a Canadian company a chance. What a mistake. These guys are flaky, at best with horrible service, handling and after-care to match. I'm resolving through my credit card company if I don't hear back after this last request sent today (my fifth)

Awesome fast shipping, part was correct but the picture shows the pin included in the bracket which was slightly misleading. The coated rust protection on the bracket made putting the bolts in very difficult. If it were not for these set backs, it would have been a flawless purchase.

I purchased an item on this website, however there was an error on their end when I checked out. The money was taken out of my credit card, but the item was not shipped. There wasn't even an order when I logged into my account. I called the customer service number, and was disconnected by their system THREE times. I emailed them to which I received a response that just told me everything I already knew, their was an issue at checkout and the item was not shipped. I spoke with my credit card company, and they advised me that the only way the charge would be credited immediately would be if a representative from AUTOPARTSWAY.ca called to cancel the payment, So, I once again sent them an email asking if someone could please call the credit card company to sort the issue out. Considering the money was taken out without the item being shipped, I believe its the least they could do. I sent three times, and have not heard back from them! So I basically spent ~ $200.00 for an item I didn't even receive, and absolutely terrible service !!! NEVER AGAIN

Please do not buy anything from this website as they are not what they look like. All their testimonials on their websites are filtered. They only put up the good ones and omit all the real bad reviews. I ordered three parts from the website and received all three to find out one of them was a wrong part. When asked for return shipping label, no one replied back with any information. When called them like 5 times no one picks up and the line gets disconnected after 12 minutes. Now I am going to have to dispute the charge with Paypal and see where that goes because it looks like this is going no where. I never write any reviews but this one I had to because it is so frustrating that people have to deal with scammers like autopartsway.ca

I ordered four rotors from AutoPartsWay.ca (APW). When they arrived, three were in boxes, the fourth was in a bag, either rusted or was never machined. Anyway it was obviously faulty. I ordered another rotor and asked APW to organize UPS to pick up the rotor. They told me that UPS would pick up the rotor but did not give them a time or date. Obviously, I cannot stay home to be there. APW told me that UPS would leave a slip if I was not there. Fair enough. A week goes by. No slip. I call UPS, they say that they would never leave a slip. I call APW to complain. They organize a pickup with UPS. UPS picks up the package. When the new rotor arrives, it’s the wrong rotor! I call APW to get them to pick up the rotor. This is where it gets stupid. They told me that UPS would pick up the rotor but that UPS did not give them a time or date, but would leave a slip if I’m not home. This is the same old story. I tell them that UPS does not leave slips. APW say this is all they can do. I say fine, we’ll see. A week goes by, of course, no UPS, no slip. I call APW to complain. They finally get a tracking number and arrange UPS to pick up the package. UPS arrives, again they say that they cannot pick up the package without a slip. I call UPS and get them to agree to pick up the package even without a slip (since we had a tracking number). UPS comes the next day to pick up the package. However, due to lack of slip, I receive the rotor again. I email APW to tell them to get their act together. Rather than deal with the situation, they send me an email stating that they have received the rotor at their warehouse (not possible, I still have the rotor, but this is fine by me). However, 10 business days later and they still have not issued my refund. The saga continues. TL;DR Just pray that you get the right parts the first time. Otherwise you may never get them. APW does not know how to get UPS to do returns. Only use APW if you have very little money and a lot of time and patience.