AutopartsWAY.comReviews of autopartsway.com

parts arrived, but their system duplicated the order and wont respond to return requests.

They refunded my warranty claim after I requested they do so. I did have to pay $30 to ship the failed part back to them which should be covered as part of the warranty.

Their shipping was prompt, for the part they had. However, I was charged for a part that they did not have and I had to let them know, so that I could get my money back. Which, they did, Thank You!! In future, please charge only for things that are actually Shipped!

"Resolved to my satisfaction" After a little over a week and having posted this negative review they reached out to me and resolved the issue, I will give credit where credit is due WORST IVE DEALT WITH I ordered quite a few parts. Ordered an oil pan that their online catalog listed for my car 80$ or so, received it promptly was please turned out being the wrong part. Went right back on the website and did some deeper part number searches and found what seemed to be there right one 190$, along with 2 other items. Few days later received the "complete order" except for the oil pan. Still have not received it but they claim I did. So 80$ plus 190$ plus a cv boot that was plastic not rubber so did not use for 50$ 320$ with nothing to show for it many return request emails and a customer service email with no reply whatsoever.

The company sent part on time. Was having problems with core return issues. Problems have been fixed. They are having communication problems but are working on it.

Ordering process was fine. Shipment arrived about 2 weeks from ordering. Packaging of products were inadequate (large box, no protection) Delivered parts were damaged as a result of poor packaging. Photos of packaging emailed. ***Very slow/delayed responses from customer service. Roughly one response per day. 8+ days for simple resolution*** Told to return parts at no cost and new shipment will be delivered as soon as UPS obtains return. Informed replacement parts are no not in stock, though it says 2+ in stock on their website. Received full refund after sending back.

Awesome fast shipping, part was correct but the picture shows the pin included in the bracket which was slightly misleading. The coated rust protection on the bracket made putting the bolts in very difficult. If it were not for these set backs, it would have been a flawless purchase.

The parts arrived within the time indicated and the boxes were not damaged, even though they were heavy. The order was complete and all parts were the brand names ordered. Excellent so far. When I checked my credit card statement however, I noticed I had been billed twice for the order. I have disputed this with the credit card company, so it should be resolved in my favour but I can't figure out what is going on. This is my 3rd APway order and the 2nd time they have done this. WTF.