AutopartsWAY.comReviews of autopartsway.com

I ordered a part that was available on the website but received a reply the next it was cancelled cause they don't the part in stock. I was refunded a few days later.

I am a customer that mostly do all of my shopping online for my parts home supplies a lot of things but I order a part from autopartway and guess what I got it in time but just so happened my mechanic told me the wrong part going by their guideline i did what I was supposed to do they say that you have 15 days for returns but they make you wait 72 hours before they even respond to you. Well my 72 hours has passed and I still haven't heard anything from them matter fact I got the package Monday and here it is Saturday and I still haven't heard anything back from anyone. I just can't send the package back because they say you have to have a return sheet which I can't get until they contact me so maybe they'll read this and that I understand what this customer is going through and maybe I'll get a response

Should have read experiences on this site before ordering. Part was decently price and arrived very quick, but did not match my vehicle. Spent a whole month dealing with customer service before I got a refund, and had to pay return shipping. Avoid unless you are 100% sure you have selected the correct part for your vehicle.

I ordered four rotors from AutoPartsWay.ca (APW). When they arrived, three were in boxes, the fourth was in a bag, either rusted or was never machined. Anyway it was obviously faulty. I ordered another rotor and asked APW to organize UPS to pick up the rotor. They told me that UPS would pick up the rotor but did not give them a time or date. Obviously, I cannot stay home to be there. APW told me that UPS would leave a slip if I was not there. Fair enough. A week goes by. No slip. I call UPS, they say that they would never leave a slip. I call APW to complain. They organize a pickup with UPS. UPS picks up the package. When the new rotor arrives, it’s the wrong rotor! I call APW to get them to pick up the rotor. This is where it gets stupid. They told me that UPS would pick up the rotor but that UPS did not give them a time or date, but would leave a slip if I’m not home. This is the same old story. I tell them that UPS does not leave slips. APW say this is all they can do. I say fine, we’ll see. A week goes by, of course, no UPS, no slip. I call APW to complain. They finally get a tracking number and arrange UPS to pick up the package. UPS arrives, again they say that they cannot pick up the package without a slip. I call UPS and get them to agree to pick up the package even without a slip (since we had a tracking number). UPS comes the next day to pick up the package. However, due to lack of slip, I receive the rotor again. I email APW to tell them to get their act together. Rather than deal with the situation, they send me an email stating that they have received the rotor at their warehouse (not possible, I still have the rotor, but this is fine by me). However, 10 business days later and they still have not issued my refund. The saga continues. TL;DR Just pray that you get the right parts the first time. Otherwise you may never get them. APW does not know how to get UPS to do returns. Only use APW if you have very little money and a lot of time and patience.

They do not answer their phones and email is the preferred medium for correspondence...which is slow