Mark A.
Your website does not have all the …
Your website does not have all the information you need to order the parts promptly caused me a delay getting my parts . Took over a week to get my part.
Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.
Auto Parts Fair (autopartsfair.com) has 358 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Auto Parts & Wheels
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Auto Parts & Wheels · Orlando, Florida
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358 approved reviews, newest moderated first
Mark A.
Your website does not have all the information you need to order the parts promptly caused me a delay getting my parts . Took over a week to get my part.
Mikros
Not a issue, parts came really quick. Installed working great!
Customer
chris was awesome, will definitely buy again and recommend to friends
Bob Y.
A Smart car hood was advertised sale for $113.50 used and to include free shipping from Phoenix, AZ. I live in Texas and received a notice they were unable to ship and cancelled the order. I was told the part was fragile and they could not send it through their parts network either for a local pick near my home. Very disappointed since I purchased a similar used Smart car part from California without any issues.
Response from Auto Parts FairAug 30, 2017
We apologize for this experience/issue. We take customer service very serious. Let us help We cannot ship Hoods, because they are oversized. We have an oversized note on our website explaining this. We do have options with local pick up, and shipping to a commercial address. To ship these items, you need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST). Thank you. The AutopartsParts Team www.autopartsfair.com
Customer
The specific part I needed showed on the Auto Parts Fair website as available. I ordered it, and received a completely different part. I contacted them, and they told me they would get the correct part sent to me ASAP. A week later, they told me they didn't have the specific model number I needed available. Huge waste of time.
Response from Auto Parts FairAug 28, 2017
We apologize for this experience/issue. We take customer service very serious. Let us help If we cannot replace this radio, you need a refund. You need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department. They can help you return this part. Thank you. The AutoPartsFair Team www.autopartsfair.com
Lynn B.
I ordered a visor for a car, among the long list that fit my car was one labeled as being "blue" . I ordered that specific visor and received a gray visor. The visor ordered was the only blue one, all the rest were gray or a few were tan. I would have researched more sites for a blue visor if the one I ordered from their site had not been available.
Rod Pratz M.
Very poor. Not at all considerate of customer
Response from Auto Parts FairAug 23, 2017
We apologize for this experience/issue. We take customer service very serious. Let us help If this involves anything with a defective part in need of a return, you need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. Thank you. The AutoPartsFair Team. www.autopartsfair.com
Jules
Got just what was described. We received our part in a very reasonable time. We were pleased.