AutoNationReviews of autonation.com

We had ZERO intention on buying today…ZERO…but we did…and couldn’t be happier with our experience at AutoNation Toyota in Fort Myers! Our family has had 3 Toyota 4Runner’s. When it came time for us to look at new cars, we knew what we wanted to stop by and look and the new models, but we were still considering other cars. After talking to Tommy (what a legend) in truck sales we decided that today is the day! He is incredibly knowledgeable and was able to answer the MILLION questions I had. He also made us feel comfortable, with a ZERO pressure experience that is NOT found at other dealerships. His very personable approach made us feel like we were working with a friend, rather than a salesman. I would also like to thank Chris Scalfani for getting our payments to a reasonable number that worked for our needs and budget. There are plenty of dealerships that you can chose from when purchasing a car, but the experience is what makes AutoNation a GREAT dealership! They have made a customer for life!

I'm looking for certain Part for My car and I asked him, could he please give me the part number where I can find it online. And he said they wasn't able to give it to me if I'm not purchasing one of their items. How ridiculous is that this place should even be on the market

Stay away from autonation...their "warranty" is junk.

My husband bought a 2021 Chevy Spark for me thru Autonation and its been a nightmare. Broken wipers, transmission problems, car still reeks of smoke no matter what I do and the interior was filthy - I had to scrub the ceiling of the car and all the seats before driving it. Now having to go thru their useless customer service to get tranny serviced - good luck with calling or the website - both are useless unless you live in MD, TN or FL...

I bought a car from them last month and it broke down in the remote West Texas town, it was 106 and my 87 year old aunt was in the car. She is ok no thanks to either my insurance or this awful place who couldn't have been worst- the attitude of the jerk we talk to was you should have bought a full warranty. OH really this is their attitude you should have expected one of are cars to break down when you haven't even made your first payment.

Update: 8/14: Contacted Customer Care Team as instructed. I was told someone would contact me within 24-48 hours. It’s been close to a week. Nothing but crickets. However, I did receive a call from DMV investigations, a great lawyer and the good folks from CBS/KOVR 13 News. That’s positive! Update: This notice confirms the successful submission of complaint number PC-0000020469. We appreciate your concern and will contact you if additional information is needed. If you have any questions, please contact your local DMV Investigations Office. Contact Information can be found at Investigations Offices - California DMV. Sincerely, Investigation Division CA Department of Motor Vehicles _____ What a terrible experience. Carmax, and AutoNation Honda continue to ignore requests to fix a real issue that they created. 2019 Ram Promaster purchased new under one of our companies, of which I am the only Officer. I'm on the purchase agreement as a guarantor. In February of 2024, I decided to sell the van and didn't want to hassle with a private party. I chose two companies that take trade-ins (Autowest Honda in the Roseville Automall and Carmax in Roseville, CA). On February 13th, I visited Autowest Honda and was greeted by Salesman Thomas Condon who provided an analysis of the trade-in value of the van. To make a sale, Thomas indicated that he needed some additional items from his manager, but his manager was unavailable. He then asked to check back in the morning. I informed Thomas that I would be taking the van to Carmax. I left and took the van to Carmax. Carmax essentially offered me the same trade-in value and indicated that their system could title and pay off Chrysler Capital directly with a wire transfer. We then made the sale. They wrote me a check for positive equity and sent me on my way. On February 27, 2024, I discovered that Autowest Honda initiated the purchase of my van without my approval, the van, or any paperwork. They also paid Chrysler Capital the payoff amount. On February 27th, Carmax contacted me via phone to indicate that they have not been able to complete the payoff with Chrysler Capital, and as a result of Autowest Honda's involvement of contract interference, they wished to back out of the sale. I called Autowest Honda and asked to speak with the General Manager. Gary Pistochini identified himself as the GM and listened to my interaction with Thomas Condon and Autowest Honda. He was completely shocked and said that he had never even heard of such a thing happening in the auto business - and that there were processes in place to prevent such a thing- and that he would address it immediately and call me back with an immediate solution. I have heard nothing back. Reaching Mr. Pistochini was impossible and so I tried to speak with the first salesman Thomas Condon for an update and learned that he was no longer employed there. I then contacted Carmax to explain the situation about Autowest Honda and that they should attempt to contact Autowest Honda directly, and attempt to try and pay Chrysler Capital directly to pay off the van. I contacted Chrysler Capital and they indicate that the van was initially paid off by Autowest Honda on 2/16/2022 and then reversed that payment on March 22, 2024 - a full 38 days after initially paying it off. On June 1, 2024, Chrysler Capital indicated that the van was approaching five months delinquent and scheduled for repossession. I noted the issues with Autowest Honda and Carmax. Carmax has been very aggresive with certified letters. Van has been on their lot for six months. I have attempted to resolve this issue with both automotive companies and both are pointing fingers at the other. Carmax has been very aggressive. Autonation is hiding. Be careful folks. This is as ridiculous as it gets. Van is officially in repossession, my credit has been seriously damaged, and these big companies are heartless.

DO NOT DO BUSINESS WITH THEM! Stay away! They sold me a lemon! I purchased this vehicle one year ago, in May 2023. Over the last year, I have encountered nothing but issues, including frame and body, engine malfunctions, and wheel and suspension breakdowns. I've tried communicating with the store manager and service department but have had no resolution. When I purchased the vehicle, I trusted the advice of the sales and finance associates and invested in an extended warranty and maintenance contract, which I was told would cover the vehicle bumper to bumper; however, the only response that was ever provided was "it is not covered." The poor customer service and lack of concern displayed by the store staff and the poor quality of the vehicle sold to me have left this experience to be nothing but dissatisfying. This store took advantage of me and sold me a vehicle that was not in working condition. I have had to make several repairs out of pocket already, and now I am being told that additional repairs of over $2500 need to be made for my vehicle to be safe to drive! The sales manager always claims he didn't receive my messages, be it phone calls, emails, or letters I have sent. This business does not care about the customer's safety, nor will they take responsibility for their failure to deliver a quality product. They run the business and behave like a small dealership, leaving me feeling frustrated and helpless.

A junk website. Never shipped the part. Avoid the place. Customer Service is useless.