Automotive Equipment SpecialistsReviews of automotiveequipmentspecialists.com

Response from Automotive Equipment SpecialistsJan 14, 2025

Hi Will/Nicholas, As we have tried explaining to you over and over again, we are not responsible for delays in shipments for equipment. In this case, the manufacturer was not only closed for the Holidays, but was also closed for an additional 2 weeks due to inventory purposes within their company. They are now working on processing orders that all companies have placed with them within the last month. This is out of our control since we are not them. We understand your frustration completely, as we are also annoyed that this is happening. We are on your side, but there is not much we can do if they have delays/backorders/etc. The estimated time frame we give a customer is based on previous orders made for that equipment, but you have to keep in mind that you placed this order on 12/17. This is around the time the manufacturer was closed for inventory and then the holidays came up. We will never guarantee a delivery date to a customer. This one-star review is not a reflection on our company and the work we are doing to get this equipment out to you. If you wanted to leave a one-star review, it would be towards the manufacturer for these delays. As you can see our other reviews, we work diligently every day to ensure our customers receive their equipment. You are a returning customer, so you know we work hard on getting your equipment to you as fast as possible. Fortunately, during your 1st purchase, it was not a Holiday month, so it was shipped within a week. We are on your side. Thank you, Automotive Equipment Specialists team