Automotive Equipment SpecialistsReviews of automotiveequipmentspecialists.com

Response from Automotive Equipment SpecialistsApr 1, 2021

Hi David, We are very confused as to why you would leave us a negative review. The sales rep that helped you with the order gave you the option to add the extender set and you did not mention you wanted to add otherwise it would have been added to your order. Our website site clearly advertises the extenders for that lift are separate. When you let us know about the missing hardware we took care of you right away and so did the manufacture. Also, you were asked if you could offload the equipment or to pick up at a terminal and you wanted to offload. Lastly, the power is 115V - 20 Amp - 1PH, not sure where you got 110v from.

Response from Automotive Equipment SpecialistsOct 28, 2020

MCVSD, We appreciate your feedback, although we are a little disappointed by it. Regarding the equipment, you received both pieces (even one being a wheel balancer) on time and from there, we had someone’s number who we thought was the correct point of contact for payment. Our terms for schools, which we work with several at a time, are usually for 0-30 days. However, 0-10 days were agreed for your district. A month after not receiving a clear answer on when or how we would be paid, we began reaching out more often until we finally received the correct person of contact. We are still waiting on payment for both items, but are also hopeful for future transactions.

Response from Automotive Equipment SpecialistsSep 14, 2020

Bruce, I’m a little confused by what more we could have done. Since the beginning when you received your lifts (half a year back), we did everything in our power to get your replacement paint and parts out to you. You received your equipment in February and reached out to us in June saying you were missing parts. We even covered all of the freight for the parts and made sure we took care of you. And when you ordered the wrong part for your equipment a few weeks ago, we called you to let you know instead of sending out something that would have been useless to you. This review comes as random and shocking to us as we pride ourselves on customer service and your order was completed months ago.

Response from Automotive Equipment SpecialistsJun 16, 2020

The Singletons, We are a bit confused as to why you feel this way. From the day you placed your online order, we have been taking care of you and your order. When you placed your order online, we gave you a call the same day to ensure you could offload once your order was delivered. When you informed us you couldn’t, we did let you know that we would either need to A) ship the order to a terminal nearby so that it could be offloaded into a truck/trailer for you, or B) for an additional charge add a lift gate to the delivery truck. When you expressed that you were not happy with the potential additional lift gate charge, we did explain that unfortunately we wouldn’t be able to cover that for you. We were fully transparent in explaining that we do not make much on your order as we give our customers a great deal on that particular piece of equipment. Once we received your okay to add the lift gate charge, we put through your order to begin processing the same day. We sent the paid invoice to the email you provided – again that same day - stating that we would reach out to you once we received tracking. Sometimes despite marking the email as important, it does occasionally go to customer’s junk mail. I apologize if this was the case, but we unfortunately don’t have any way of telling if it ends up in the customer’s main inbox. We would be more than happy to resend that email if you can’t find it. When you called 3 business days later checking in on your order, we did not yet have tracking information as of that morning. We did reach out to the manufacturer/warehouse for shipping information and were waiting to hear back an answer. Before we were able to return your call, you called again. We updated you that your order would be shipping that same day or early the next day. We would not have the actual tracking number until it shipped. You were quite upset, and we did listen and address all of your concerns. When you were upset that you had not heard anything for 5 days, we explained that weekends are not counted as business days as almost all – if not all – manufacturers and warehouses are only open Monday through Friday. The day you had called was only the third business day after placing your order. As stated on the header of our website, most orders do take about 1 – 3 business days to process/ship out. There was a possibility that your order could have shipped as early as Thursday or Friday, but we could not confirm that until tracking was received. We apologize if there was a misunderstanding, but we were not able to guarantee it would ship out by the end of the week. We also mentioned that due to the pandemic there have been occasional slight delays in regards to shipping that are out of our control. When you expressed that you were unhappy you had received an automated notification from our website that your order was “complete”, we did explain that “completed” is in reference to placing your order and that it is being processed on our end, not that it was marked as shipped and delivered. At the end of the conversation, we did assure you that as soon as we receive shipping information we would send it to you via email, and have the owner of the company give you a call. We did receive notification that your order shipped a little after your phone call, sent your shipping information that same day, and emailed it to you within 20 minutes of receiving it. When the owner of the company gave you a call, your concerns were again addressed and you were notified that tracking information had been already sent to the email you provided. We believe in customer service which is reflected in our 5 star reviews on Trustpilot. Our 1 star and 2 star reviews are far and few between. We communicated with you as we do with every customer. You did have your order shipped and tracking information all by the third business day. We did everything we could have and should have to take care of your order.

Response from Automotive Equipment SpecialistsApr 30, 2019

Hello Kelvin, We 100% agree with you. Having a scanner not able to be in the language of your choice is almost pointless. The good news its that Autel scanners offer other languages, Spanish included. Please give Autel a call at 855-288-3587 and they can walk you through on how to change the language from English, to Spanish. Thank you Kelvin.