Lyubov B.
I received item used and already…
I received item used and already registered with manufacture. Tool was registered and activated back in September witch makes this tool start warranty since then and today is 12/24 so not only i have used tool i now have 4 less months on updates. Below is in description what expected but instead got used item. i dont see anywhere it says item will be used. "A 1-year tool warranty and 1 year of free software updates are available with purchase. This tool is eligible for TCP expanded coverage" Autel MaxiSys® MS906TS Diagnostic System The status of order #5910 is now Completed Order Details Order Total: $1,450.00 USD Date Placed: 19th Dec 2019 Payment Method: PayPal
Response from Automotive Equipment SpecialistsDec 28, 2019
Hi Lybov I found out about this when i seen the review after i seen the review we tried to contact you via email and phone and were not able to reach you , you then called the office which we already knew the situation , not sure why you would get a scanner that was used that should never happen and i believe this was first time all purchases are brand new products as we discussed and apologize this happen we sent out a replacement right away and are picking up the other scanner. you will always get a year warranty and year update starting with the day you receive scanner you did get teh scanner in a day and we got right on the replacement so would have been nice if you held up your review until the dust settled which it was in a matter of days once again i never had this issue and we always take care of our customers and we are sorry about the inconvenience thank you Mario



