Automotive Equipment SpecialistsLooking for automotive shop equipment? Here at Automotive Equipment Specialists, we have helped the auto industry for years. Give us a call today to learn more.
Automotive Equipment Specialists (automotiveequipmentspecialists.com) has 589 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Auto Parts & Wheels · Concord, California
Excellent
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Excellent
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Auto Parts & Wheels · ELK GROVE, California
Excellent
589 approved reviews, newest moderated first
verlin M.
Excellent customer service and support. Great prices and availability on products.
Response from Automotive Equipment SpecialistsDec 6, 2019
Verlin, we are happy to hear that you had a positive experience with us, thank you for your business!
Tom S.
They know what there doing and fast with questions.
Response from Automotive Equipment SpecialistsDec 2, 2019
Tom, we appreciate your positive feedback, call us if you have any more questions!
Curtis C.
Great communication and super fast delivery. Price was the best out there. THANKS!
Response from Automotive Equipment SpecialistsNov 26, 2019
Curtis, thanks so much for the kind words! We're happy to hear that you had a such positive experience with us!
Nick
Ordered the autel 906ts ordered and delivered with in 2 days with the best price on the market thankyou
Response from Automotive Equipment SpecialistsNov 25, 2019
Nick, glad to hear everything worked out for you, thank you for your business!
Stephen Y.
First of all lift arrived as scheduled. Unfortunately that's where the good part ends. The packaging was torn and parts of the lift were out of the packaging and loose. The box with the small parts was torn open and nut and bolt were everywhere. I still don't know if anything is missing because can't set up the lift until next weekend. The Power unit was shipped separately by UPS which I was never informed of. I ultimately had to pick up the power unit at the UPS center. I thought that when I paid $400.00 for shipping that I wouldn't need to participate in the task. So next weekend when I put the lift together will tell the story if it was worth all the trouble. Steve
Response from Automotive Equipment SpecialistsDec 11, 2019
Hi Steve Sorry to hear your lift showed up with some possible damage and missing parts and also that you had to go to ups to pick up your power unit it would have been nice if you would have called us so we can get this taking care of right away Instead of me reading about it on our site right after you got the lift. Steve here at AES we pride ourselves in customer service and try and take care of our customers with the best deals possible along the way and in your case AES did both we gave you a discount of 100 bucks giving us a profit of less the 200 for a $3,599 purchase that really has to do with nothing other than we want to give you a great deal ,and we did that! we were also in communication with you along the way by sending tracking information and was always available for questions regarding lift or delivery. We did get an email from the mfg stating that they ran out of power units in that warehouse after we sent the order in and they would need to ship it separate that is the first time in 20 years that has happened to us so I apologize for that also you stated you had to pick it up from UPS, That should have not happened that should have been delivered to your address I already emailed the mfg to find out why that happened and I am not too happy about that. I already emailed James who will be contacting you to go over any parts that are missing and damage to the lift and it will get taken care of right away unfortunately we have no control over trucking companies and delivery’s sometimes these things happen when you are dealing with 2,000lb pounds of steel going across the country but be assure that when this does happen we want to get it handled right away and that’s what we will do. I can def. understand you being upset when the lift got there but once again here at AES we had no control of the trucking company and delivery of the lift everything else I would say you were satisfied with AES because you never brought up any issues or anything. When things happen like this and companies do not take care of things right away and their customers then I would think that would warrant a negative review but under the circumstances when this does happen the customer really should base their experience on how it gets handled from the moment the problem occurred and I believe we did not get a fair shot at that. So once again I do apologize that his has happened and sorry about the inconvenience and it will get handled right away with the mfg and AES will be kept in the loop all the way and as you can so I am being proactive because I do care about all my customers. Thank you
Clay B.
Got what I needed faster than I thought we would, even a call from a person that I could understand.
Response from Automotive Equipment SpecialistsNov 11, 2019
Clay, thank you for your business!
Dennis J.
Mario was great help on the phone. I consider myself a rookie and s bit of engineering thought process, with many detailed questions, Mario gave me the information needed for me to make the best decision for my one man operation called Do It All Mechanic. Thanks Mario
Response from Automotive Equipment SpecialistsNov 1, 2019
Dennis, we're thrilled that you experienced one on one customer service that led you to an informed decision for your business! Thank you!
Jun Ping R.
Excellent customer service and good scanner tool.
Response from Automotive Equipment SpecialistsOct 25, 2019
Jun Ping Ren, we are happy you had such a positive experience with us, thank you!