Pavan M.
Incomplete work, poor service, rude & unprofessional management
I got my car window glass replaced with auto glass now. Staff in the store was friendly but the service I got was poor and incomplete. Vapor barrier, which protects the electronics from the vapor from outside was torn apart and left like that. Deck of the door panel was full of glass pieces which they didn't even attempt to clean. Check the attached photos of my door panel after their service. I inquired about cleaning the glass pieces inside the door panel from autoglassnow store just after the service as I felt the loud rattling sound coming from the door and as they didn't vacuum anything at all during the service. ( I was watching how they worked on my car the whole time. I cleaned the car interior prior to service. So they only had to clean the glass pieces inside the door panel yet hey didn't even attempted to do it) Their reply was that they can't do anything about that and it is expected after their service. So after few days I was able to make an appointment with another auto glass service provider and let them have a look. Then only I got to know about the importance of vapor barrier and how things can go wrong by leaving it out. (In the past service, AutoGlassNow technicians tore it out) These new people cleaned the glass pieces inside the door with a quick vacuuming inside the panel and replaced the vapor shield. Still they had to dissemble the door panel and assemble it again. I got to know from them that those steps of cleaning the door panel and fixing the vapor barrier was usual practice for glass replacement at any good auto glass service. I had to pay another bill of $140 to get the undone parts of autoglassnow service completed. Later I provided my feedback about this incident to Autoglassnow. It's customer support moved me around for few days. Their first response was that I can bring my car back to them to get the glass cleaned. But the reason I had to go to another place was because they rejected to do those in the first place. Then I was contacted by the store manager who actually admitted the fault and apologized and escalated the case to higher management for closure on the hassle I had to go through. Best part of their customer service was seen after that. A person named Mike who was the district manager of AutoGlassNow called me and threatened me for complaining about it. He said what I had was AutoGlassNow's usual service and I can't expect anything more. He didn't even care to look into the photos I had provided to the customer service. His conversation style was rude and very unprofessional. This attitude of management is reflected in the entire service of AutoGlassNow as it seems. So the only resolution they provided was getting a rude manager to blame you for complaining. So I had an incomplete and poor service from AutoGlassNow and had to pay another bill to fix what they missed. And when I presented my concerns about the service they provided, I got to see their ugly side of customer relations. AutoGlassNow does not care about service quality nor care about their customers. It will be better for you to get the complete service from a good Auto Glass company even for a higher price than going for AutoGlassNow which you'll eventually have to pay even more to get your vehicle fixed.