AutofullReviews of autofull.com

Au prix de cette chaise (G5) après trois mois, le support lombaire ne tient même plus. Je dois le relever toutes les deux secondes. Au début ils se bloquaient et puis une fois qu'on s'appuyait un peu dessus et pourtant je suis pas gros tout de suite, ça claquait, ça retombait tout en bas. En plus de ça ça me donne mal au dos. Elle est pas du tout pratique. On peut pas régler l'assise correctement. Les accoudoirs, ils bougent tout le temps. On peut jamais les fixer une fois qu'on a trouvé la bonne position. Pareil pour l'appui tête. Dès que tu appuies un petit peu, ben le réglage saute. C'est de la qualité 1er prix au prix du luxe.

Ich bin sehr zufrieden die Lieferung erfolgte innerhalb von vier Werktagen wie auch angegeben. Der Support hat innerhalb von 1 Stunde geantwortet, wenn ich Fragen hatte und der Stuhl ist einfach unglaublich. Also ich hab den M6 ultra 2.0 und er ist wirklich der gemütliche Stuhl aber gleichzeitig auch ergonomische Stuhl, auf den ich je saß. Die Funktion sind wie beschrieben, und alles fühlt sich unglaublich hochwertig an. Ich kann die negativen Bewertung nicht nachvollziehen und nein, ich wurde nicht bezahlt oder bin gesponsert. Diese Bewertung ist absolut unabhängig absolut empfehlenswert bisher, wenn sich irgendwas ändern sollte, schreibe ich das natürlich oder ändere meine Bewertung.

Chair with a broken headrest. They responded to me within the first few days, then completely silence. I filed a PayPal claim and won, so they refunded me my entire money, and I kept the chair. Pay with PayPal, so you won't have any problems, as they have many complaints on PayPal and don't respond. If you have defective chairs, their policy is that they pay for shipping, not yours.

I purchased an M6 chair with all the bells and whistles. It arrived on October 15. Before January 29, the support holding the backrest broke. After a lot of back and forth (pics and videos of the damage): They first offered a used replacement chair. Then reneged. They then offered replacement parts. Then reneged. They then offered a mere 50% refund for a broken chair. After almost 2 weeks, the money did not arrive. I finally got PayPal involved. Today after over a month, I got a notice saying that my partial refund is on the way. Buy from Autofull at your own risk.

“3-Year Warranty” — A Very Expensive Lesson (Read Before You Buy) I decided to invest in a high-end chair and spent weeks researching the best options on the market. After comparing models carefully, I chose the Autofull M6 Ultra, mainly because I live in Finland and the heating, cooling, and massage features sounded perfect for long winters. It wasn’t a cheap purchase, but I trusted the brand and the promised 3-year warranty. The chair arrived and installation was easy. At first, everything seemed great. Day 15 I was so impressed that I nearly convinced my brother and best friend to buy one too. I gave it a glowing review and even spent time answering their long customer survey. Day 31 — Everything Breaks Less than a month later, all the electronic features suddenly stopped working. I was told the main board inside the seat cushion had failed. I immediately contacted support, trusting the “3-year warranty.” Their response: wait up to 60 days for a replacement seat cushion. Day 90 — Silence After nearly two months, there was still no replacement. When I contacted support again, I received no response for weeks. Day 104 — Copy-Paste Replies Eventually, two different agents replied with the exact same message: “We are still awaiting confirmation from our local support team regarding your case.” No updates. No timeline. No real help. Day 117 — Still Nothing More messages sent. Still no response. No replacement. No resolution. My honest conclusion: This has been extremely disappointing. I paid a premium price expecting premium support, but instead I received slow responses, repeated delays, and a warranty that feels meaningless in practice. What makes it worse is that I recommended this chair to people I care about before these issues appeared. My advice: Think very carefully before buying an expensive product where the warranty support may not actually deliver when something goes wrong. For internal purposes. ORDER NUMBER AFEU189633

Mein Autofull M6 Ultra Black Gaming Chair begann bereits nach 3–4 Monaten bei jeder noch so kleinen Bewegung zu knarzen und zu quietschen. Anfangs war er komplett geräuschlos, mittlerweile treten die Geräusche jedoch dauerhaft auf. Jede Gewichtsverlagerung oder Positionsänderung führt zu hörbaren Geräuschen. Das ist im Alltag extrem störend, besonders beim Arbeiten oder Gamen. Ich nutze den Stuhl 4–5 Mal pro Woche für einige Stunden und wiege unter 80 kg. Das ist normale Nutzung und sollte kein Problem darstellen. Sehr enttäuschend und nicht sein Geld wert.

I am extremely disappointed with my purchase. The chair I received is not the same as advertised. The quality is very low, and despite ordering the Ultra 2, I was sent what appears to be the Ultra 1 model instead. The lumbar support is not adjustable and does not have the button shown in the product photos. The headrest cushion is also not adjustable, contrary to what is advertised. On top of that, after just one day of use, the chair started making noises from multiple parts. I contacted customer service requesting either a full refund or a replacement (to receive the correct Ultra 2 model or the proper adjustable lumbar feature). However, I have received no response regarding either a refund or a replacement. The quality is extremely poor, and the experience has been very disappointing. Based on this, I won't recommend buying from this website.

Purchased the M6 gaming chair as a gift. The person I purchased it for received another chair and did not want this one, based on the poor reviews. I guess I should have done better research as well. They had to pay roughly $250 to return the chair almost a month ago, the company received the chair 10 days ago, and still no refund credited. Do NOT do business with this company