Auto BuffyReviews of autobuffy.com

Response from Auto BuffyOct 12, 2021

Thank you for choosing us as your trusted Auto Parts Store! AutoBuffy Customer Care Team

Response from Auto BuffyOct 12, 2021

Thank you for choosing us as your trusted Auto Parts Store! AutoBuffy Customer Care Team

Response from Auto BuffyOct 12, 2021

Our pleasure! Thank you for choosing us as your trusted Auto Parts Store! AutoBuffy Customer Care Team

Response from Auto BuffyOct 12, 2021

Hey there, we hate to hear of an experience like this. Our inventory gets updated quite frequently but there could be times that a product runs out and our goal is to immediately let you know and refund your money immediately, which we did for you. In terms of replying back, we are always available at 888-477-2530 or through Live Chat on our website for you. Please call us when you can and we want to fix any issues for you. AutoBuffy Customer Care Team

Response from Auto BuffyOct 12, 2021

Thank you for choosing us as your trusted Auto Parts Store! AutoBuffy Customer Care Team

Response from Auto BuffyOct 12, 2021

Thank you for choosing us as your trusted Auto Parts Store! AutoBuffy Customer Care Team

Response from Auto BuffyOct 12, 2021

Hey there, we have a 30-day money back guarantee which convers any issues (including a failed part). After that time frame, the manufacturer warranty kicks in. For this one part, there is a 24 month warranty and we require that the customer send pictures and the part back in, so we can ship you the new parts. As it goes for purchasing another compressor, we had said this to you because you were unwilling to wait for the new (free of charge) compressor to be shipped out from our manufacturer. That is why we suggested that. Either way, you can reach us at 888-477-2530 or through Live Chat as you are still covered with a 24 Month Warranty. AutoBuffy Customer Care Team

Response from Auto BuffyJul 25, 2021

EDITED & RESPONDED: Hi there, we understand your feelings, and yes time to time glitches can occur when we retrieve shipping tracking numbers and a change occurs. However we always notify our customers of changes to your order, including tracking numbers. We also delivered this on time. We never want a customer to feel like they aren't being acknowledged. We hate to hear situations like this that are out of our control. It's important to note that we deliver tracking numbers immediately after an order (which is subject to change) and ship the order via FedEx, UPS, or USPS after we have verified the address you provided. We even also have proof of delivery which is a great way to see that we did indeed deliver the product. Unfortunately, from time to time, if a package get's lost by a carrier like FedEx, UPS, or USPS, they require a claim, which is out of our control. It can be a long and frustrating process, but we do everything in our power to get you your hard earned money back. We can only provide all the information we have and all the information you provide. We also are always available for you and publish our phone number for that purpose, 1-800-477-2530. Our entire team is on standby. We'd love to help you out further and help you out to the best of our ability, so please contact us or email us at [email protected] and we'll be sure to rectify any problems you have to the best of our capability. All the best, thank you!