Auto BuffyReviews of autobuffy.com

4.2708 reviews
Auto Parts & Wheels
Fort Lauderdale, Florida

Write a review

Call Directions Website

Auto Buffy

Write a review

About Auto Buffy

AutoBuffy has been in business since 2019 providing the market with affordable aftermarket suspension parts while meeting or exceeding OE quality standards.We offer a full line of complete strut assemblies, air suspension, windshield wiper blades and many other lines.Don't see your part in our store? Not a problem, message us and we'll help you find it!

Auto Buffy (autobuffy.com) has 708 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: autobuffy.com
Website: autobuffy.com
Category: Auto Parts & Wheels
Location: Fort Lauderdale, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 70% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Auto Parts & Wheels, Florida

Write a review

About Auto Buffy

Auto Buffy (autobuffy.com) has 708 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: autobuffy.com
Website: autobuffy.com
Category: Auto Parts & Wheels
Location: Fort Lauderdale, Florida
Listed on Five Star Index: 2026

emily K.

Nov 4, 2022

WRONG PARTS BAD CUSTOMER SERVICE

They sent is a part that they said would fit out 2012 mini cooper, they give no options for model or to put in your vin. the part they sent did not fit our model. They want us to pay for shipping which costs more than the product. This place is a total scam. Other people are posting on their social media that the same thing happened to them and also that they paid for parts that never came. There is no way to get help expect through email and there are no supervisors or anyone to escalate the issue. In response to their reply. They give you no option to put in a sub model, engine type or VIN when you purchase a part and just say the part matches. I have read hundreds of reviews on Reddit and other places where their own ex employees say this place is a scam and customers saying they did the same thing to them. Our credit card company refunded us because they too recognized that their site doesn’t ask for the correct information to be successful and read countless accounts of other customers having the same problem with them. I asked this website multiple times to solve this amicably and they just send the same email over and over again basically proving themselves wrong and saying they have no sub-models listed to choose from. I’m sorry but this is what you get when you scam enough people.. you have now not only lost the sale but lost the part too. You could have just sent a return label like every other LEGIT web company and gotten your part back to resell. Your company doesn’t put the customer first and you don’t care about actually helping them. You just want to sell a part and make it impossible to fix your own mistakes. You have cut off your nose to spite your face instead of admitting your website falls short with its ability to allow customers to see what part is right. Look at other websites that ask for all of the correct info before purchasing the part. Those are the sites I will be buying parts from from now on. If you wanted to help, you would educate yourself on other successful sites that know that every mini Cooper (and sub models) have different fitting parts and BEYOND THIS, you don’t have engines listed either. Even if someone had a “mini Cooper” you have no option to choose the engine type which alters the type of part you need as well. Maybe you need to speak to BMW to learn a bit more about their product. BEWARE

Response from Auto BuffyNov 10, 2022

Hi Emily, Thank you for your feedback. As we have discussed with you over the phone and email, the part that you purchased from us is for Mini Cooper, and based on your car's VIN it is a Mini Cooper Countryman which makes the part not compatible with your vehicle. The details of the fitment are listed on the website specifically on the listing of the part that you purchase which clearly states the model of the car that will fit. As per the policy, if the customer purchased the wrong part, the customer will need to pay for the return shipping. We are very sorry if the process did not work for you but if you changed your mind we will be happy to help. Regards, Rae