Andriy E.
DISHONEST BUSINESS AND MANAGEMENT!
Absolutely dishonest business practice! They sold me faulty part, I provided proof diagnostic from mechanic and pictures. Autobuffy decided to charge me $25 for return shipping and refused to refund. Customer service hung up the phone when I verify the order and not responding to my emails! I will never order from them again! JUST TERRIBLE!
Response from Auto BuffyJan 17, 2023
Hi Andriy, Thank you for your feedback. We have tried to assist you as much as we can. We have tried to resolve the issue based on our policy and unfortunately, you are not able to help us out with the details that we are asking. Regardless of you being so abusive with our representatives, they still did their best to help you out with your situation and help you getting a cheaper label the you can use to return the item. We have the email exchange showing that you were given an option to either provide the information needed to come up with a resolution or you can opt to send the item back and pay the $25 shipping label and you replied saying "Provide return label" so we did. We did our best to resolve the issue. We appreciate your time. Regards, Rae