Jim R.
Trouble at auto Buffy!
I bought an air spring kit for my Lincoln town car. It has two airbags, two solenoids and an air pump with motor. It does not come with the retainer springs for the air bags. I went to my mechanic to have them installed and he told me it wouldn’t be until he got back from vacation a week later. A week later he was so backed up from being off for a week it was going to take another week and a half just to get the car in the shop. my wife and I were scheduled to go on a vacation for three weeks, so I told him will be back in three weeks and I’ll bring it in then. I have a receipt as to when the work was done. My mechanic after installing everything flip the switch to turn on the air compressor and everything was fine. He had to replace the front springs on the car the next day, and when he came in the car was sagging down. He said he started the car to let the airbags fill back up again, and after about three or four hours, it seem to be still holding. He finished installing the springs and put the car on the alignment rack for the morning. He came in in the morning, and the car was sagging down again. He started it up again, and one of the airbags blew out. It didn’t blow the rubber, the rubber came out from under the clamp on the bottom of the bag. I couldn’t wait for Auto Buffy to send me a replacement, so I got two more bags from a local parts house. I figured I would just get one of the airbags replaced under warranty and then keep them as a spare set. When I contacted Auto Buffy about replacing the defective airbag, I got a email back the next day asking me to please refer to their 30 day policy. They sent me a screenshot of it highlighted. So I sent them an email back and said that PayPal has 180 day recourse on the purchase and that I would assume that they had to be involved in the process, however I would like the name of the manufacturer so I could go after them from my replacement. I basically got the same email back with a screenshot of their warranty policy. They did not send me the name of the manufacturer, they just basically sent me the same email they sent the first time. And I imagine they’ll do the same thing in response to the email that I sent back to them. I asked them if they thought I was some kind of an idiot, that I didn’t read their first email. Also in my in my first email to them, I asked them to send me another printable. Copy of my receipt. The file they sent sent to pages when I looked at it the first page had the payment transaction information I need for a receipt. When you click on it to try and print the print, preview shows the first page as just being a drawing of a box, and nothing else. The second page has the images of all the things that came in the kit. The first page was one I needed, but it was not to be had when I set out another request for a printable version, one that doesn’t have a glitch in it. They sent me the same thing again, and the same thing happened. So now I am out the price of two airbags. Now I am going to take matters to a higher level. I WOULD NOT TRUST BUYING FROM THIS COMPANY! I DON’T CARE HOW MANY GOOD REVIEWS THEY HAVE. They have shown me how they handle customer problems. THEY DON’T DESERVE THE 4 1/2 STAR RATING! UPDATE I called the distribution center where Auto Buffy ordered it from, and they were very apologetic. They said they would send me out a new one with a return postage to return the defective one. Problem Solved! No thanks to Auto Buffy and their nonexistent customer service!
Response from Auto BuffyOct 6, 2023
Hi Jim, Thank you for your feedback. We have tried our best to assist you with your concern. We asked for proof showing the issue with the parts based on our policy is clearly outlined on the website but did not get any response from you. We are still willing to assist you with the warranty claim. Regards, Rae