Auto BuffyReviews of autobuffy.com

They will not honor the cancelation policy. I canceled less than a hour after ordering. No I have to return the items and paying for the shipping.

Their website said parts would fit that did not fit when I called to return them. There is no answer on the customer service, when I contacted the new sales person just to get a hold of someone, he told me he had no idea when customer service would be in but it would be a while and when I said I would really like to speak to someone to get a refund or I will have to contact PayPal. He hung up on me.

This morning I placed an order online and the system crashed. A message appeared stating that I will be contacted soon, which did not happen. I waited a couple of hours, realized that my card was debited, but I never received an email, order number, confirmation number or anything. I then called their customer service number and the guy said to me that yes, the order is placed. I then request an email asking for evidence or proof of my purchase, because I not only have a right but also as a paying customer, I need evidence of my purchase and the guy on the other line had the nerve to say: “does it matter?” Of course, it matters, did we go to school together or who exactly does this person think he is to be so disrespectful to a customer. Not just that, but then he hung up the phone on me meanwhile I was talking. No, I do not recommend them and will never work with them again. I am still waiting to see if they will honor my request to cancel my order and receive a refund in a timely manner. Update three days later (On Dec. 15th 2023): On Dec 12th at 2:59 pm ET about 2 hours after placing the order, I sent an email requesting to cancel the order. I received a response 21 hours later on Dec 13th 2023 at 12:18 ET that my order has shipped with the order number 264379-138060 despite having requested a cancellation. As a paying customer, I did some research on the company, because I have a right to know with what business I am dealing with and after doing some digging in public records, I found the company Auto Buffy Inc registered in Florida with the registration number P17000054023. It turns out that the publicly listed address is a residential rental highrise in downtown Fort Lauderdale.The mailing address for the corporation is another residential address in POTOMAC, MD 20854. I did not find a warehouse, offices, distribution center or anything associated with a well-established business. Buyer beware!

I have a 2006 Toyota Avalon with 196,000 miles on it with the original factory struts on it. I saved a ton of money via Auto Buffy with a complete set of Detroit Axel struts that improved the ride of the vehicle to factory smooth. Highly recommend Auto Buffy pricing and Detroit Axel quality struts!

I purchased front struts from them and not even 3 months in of having them installed one of the struts dropped and broke while I was driving . Not only did I have to pay for a rental car for 3 days while my car was in the shop but I had to over $700 to get it replaced. The second strut recently did the same thing but when this one dropped it also affected my axle so I had to do the same thing , get a rental and repair both the strut and axle. Each time I send them pictures of the defective part as the shop is working on the car. Instead of being considerate or even concerned that their faulty parts broke WHILE I WAS DRIVING I can’t get a refund that doesn’t even cover half of what I’ve spent to replace what their parts did. I will NEVER buy or recommend this company.

Return policy stinks bought moog control arms and bearings one of my control arms gave out they. I went back and forth with emails for a week for them to tell me to send the part first to get it replaced/ no first fill out a form I could have been told this a week ago... The customer service number does not work only sales.

Verified Purchase Where do I start? After ordering strut assemblies and other parts, received a partial shipment. Called Autobuffy to find out where the rest of the order was, they claimed it was delivered. After several calls and 3 days the missing pieces showed up. So now I can work on the car. After installing the struts and driving I notice a clunk when driving over small bumps. Thinking I didn't tighten something, I take it all apart again. Nothing wrong on my end. Take it to mechanic who diagnosis bad strut. So now I call Autobuffy to ask for replacement. After explaining to the customer service person, they transfer me to online customer service, who doesn’t answer the phone 4 out of 5 times. When I finally get the person and explain I need a replacement, the connection is bad and they hang up. Another 5 calls to get the online person, another explanation and they say they’ll send a replacement… no questions asked, like this happens all the time (bad parts). So on Thursday they said they would email a confirmation that the part was shipped on next business day. Friday & Saturday no email. Call Saturday serval times during business hours listed on web site (Saturday 8:30a – 2p EST) goes to hold… “Our representatives our busy, blah, blah” no one answers. Monday start calling at 9a, must go through customer service to get transferred to online customer service. Again 4 out of 5 times no answer or leave message. Left so many messages. At 3pm get the online customer service person, “Das”, who I spoke to on Thursday. Says he will send tracking number when the replacement part ships, probably Tuesday morning. Not holding my breath!

Received wrong parts, it's been 5 days after I sent return request still don't receive any answers. 7 days later they send me a address where I should send their product back, by the way I should do it on my own, they don't care that they sent me a wrong product......Also I will say those people completely don't respect their customers. Stay away from them..... They received their product back 4 days ago and no one send me any confirmation about my refund...