AuraReviews of aurahealth.io

Aura is one of the best wellness apps I have used. It’s easy to use and offers so many options that can easily be done during the day. It’s made a real difference in my stress levels, overall mindset, and mental health. Highly recommend!

Great customer service. Responded promptly when I contacted on their app. Resolved my issue no problem.

I have been a customer for a few years and have to say my MAIN issue is with their Customer Service. Several times I've tried to get answers to my questions and instead get evasive responses. If I stated how I didn't feel valued as a customer, a lengthy prepared response would be sent with how Aura Meditation app truly values me. I just wanted an honest answer to my simple question. Not certain if they generate AI responses because they don't read English? Ellora was the CSR name given and this agent sent the strangest replies, never answering my original query. In fact, over 10 emails of communication back and forth only to get no resolution. On a side note, I found they consistently wanted monetary donations for their LIVE meditation sessions which is very sad since you pay an upfront hefty annual subscription fee. Don't they pay their meditation teachers/instructors????!!! They also give you a hassle when you request a refund for the automatic renewal annual fee at full price!! Beware! There are so many better meditation apps out there. This is truly a money grab and unethical company with shady business practices. Needless to say, I cancelled my subscription and will NOT be renewing it. Would have given 0 stars if it was possible. Signed by Ellora's Disappointed Customer Update: Aura's Customer Success Team reached out and has taken my feedback seriously. They have reviewed my concerns and provided needed staff coaching to ensure this doesn't happen again. I appreciate their kind offer and will see how the new subscription will work out and intend to update my review accordingly to help other users based on my personal experience.

This is an excellent company and the customer service is top notch!

You sign up for a trial and then there is no way of cancelling. No membership section anywhere on the app. I emailed them and no reply. Eventually I have managed to cancel for next year through Apple but they wouldn’t refund me for this year despite the fact that you are tricked into subscribing. I am now out of pocket by £61. It has just created stress at what is already a difficult time. I have tried to use the app but I found the voices all wrong for me and nothing that really helped me develop my meditation skills. And now I am on their email list and they ignore the unsubscribe.

Wide range of tools and techniques, and very prompt and courteous Customer Service.

Had the most amazing japanese head spa from aleesha. Lovely girl . Highly recommend this place.

I signed up for a single membership trial. I tried to contact the very illusive company to cancel my trial within the deadline, which they never notified me of as they said they would) without success after trying to call and text. They charged me $130 for a family membership. This is clearly a fraudulent company, not to be trusted. And now they’re showing the wrong name as poster of review.