AuraReviews of aurahealth.io

Response from AuraOct 15, 2026

We are so sorry to read this, and we want you to know that we genuinely understand how worrying and stressful it must be to find yourself in this situation, especially when it has affected your bank account. Please know that this matters to us deeply and we want to help resolve this for you as a matter of urgency. If you have not yet heard back from us, we kindly invite you to reach out again at [email protected] and our team will make your case a priority. Thank you.

Response from AuraSep 1, 2026

Hi Heidi! We are truly sorry to hear about your experience and we completely understand how upsetting and frustrating this must be. Please know this is something we take extremely seriously and we want to make this right for you as a matter of urgency. Could you please email us directly at [email protected] with your account details so we can investigate this immediately and ensure you are fully refunded? Thank you for bringing this to our attention and we are sorry for any distress this has caused.

Response from AuraAug 14, 2026

Hi Justyna! We're really sorry to hear this has been your experience and we completely understand how frustrating and unexpected that must have felt. We'd love to look into this for you right away and make sure everything is sorted. Could you please email us at [email protected] with a few more details about your account? Our team will get back to you within 24 hours and do everything we can to make this right. Thank you!

Response from AuraJul 25, 2026

We're really sorry to hear this has been your experience; uncertainty around a cancellation is genuinely stressful and we don't take that lightly. We do respond to all emails within 24 hours, so we're worried your message may not have come through to us. Please email us again at [email protected] and we'll make it our priority to confirm your cancellation and put your mind at ease. Thank you for giving us the chance to make this right.

Response from AuraJul 1, 2026

Thank you for your feedback, and we're truly sorry to hear about your experience. We want to assure you that we typically reply to all emails within 24 hours, so we're concerned your messages may not have reached us. We'd love the chance to look into the billing and app issues you've experienced and make things right. Could you please email us at [email protected] with a few more details about your account? Our team will prioritise your case and get back to you as quickly as possible.

Response from AuraJun 19, 2026

Hi Jane! We're very sorry for the stress and frustration this situation has caused. We understand how alarming it is to see an unexpected charge. If you've already contacted our support team, you should receive a reply within 24 hours. If you don't see a response, please send a follow-up email to [email protected], and we'll make sure your case is reviewed as quickly as possible. We appreciate you bringing this to our attention and hope we can resolve this for you promptly.

Response from AuraJun 18, 2026

Hi Mary! We're truly sorry to hear about your experience and can understand how upsetting it would be to believe you've been charged after canceling. We never want anyone to feel frustrated or misled when it comes to their subscription. We did want to mention that Aura Premium's monthly subscription is currently US$14.99/month, so the pricing you described may potentially be related to a different service with a similar name. That said, we'd love to help get to the bottom of it. Please email us at [email protected] with any details about the charge, and our team will personally investigate and do everything we can to help clarify the situation. Thank you!

Response from AuraJun 18, 2026

Hi Laura! We're sorry to hear about your experience and understand how frustrating unexpected charges can be. This is certainly not the experience we want anyone to have. We'd appreciate the opportunity to look into your account and help resolve this for you. Please send us an email at [email protected] with the email address associated with your Aura account, and our team will review the situation, including your refund request, as quickly as possible. We take feedback like yours seriously and hope we can make this right.