AuraReviews of auraframes.com

Isaiah was excellent - a clear communicator, quick responses, and a great problem solver. Grateful for his help!

Great support form the initial contact until the issue was finally resolved. Initial diagnosis was a bad power supply, replacement was sent out, but did not resolve the issues. Made contact again and replacement (new) frame was sent out immediately and finally resolved the issue.

I was amazed at the quick diagnosis of the problem and the quick delivery of the defective part. Everything works amazingly after replacing that part. Thank you for the great service!

From the first email to the last (probably 8 in total), Aura and in particular, Nirvan game me the utmost customer care and professionalism. He was prompt in responses and covered all the details that I needed. I now have a new Aspen frame and absolutely love it!

Absolutely fantastic service and communication. Very helpful in providing free replacement parts to assess and troubleshoot the situation, and subsequently supporting with an alternate solution. I truly could not have asked for anything more.

My frame was acting up, I was told some things to try and when that didn’t work I was sent a new cord. When that didn’t fix the problem I was sent a new frame. Wonderful follow up and customer service. I will definitely tell friends and family what a good experience I had. We initially bought 4 of these frames - three were gifts to our kids.

The best customer service of any company that I've bought products or services from in a long time. They stand behind their products. If something breaks or stops working they provide a replacement right away.

Very prompt responses to my questions and full instructions. Very helpful with populating my new frame with pictures from my old frame and adding users. Thank you.