AuraReviews of auraframes.com

Our Aura frame suddenly stopped working. The Aura chatbot determined it needed to pass my correspondence up the line to Isaiah, in the Aura help department. Isaiah shipped a replacement power cord in the hope that that was the problem. Unfortunately it wasn’t but Isaiah made arrangements to get a replacement frame at a reduced cost. He also offered to help transfer our photo collection to the new frame which would eliminate our having to request other people to resend photos they’d provided before to the replacement frame. Once the new frame was connected, I sent the its serial number to Isaiah and (literally) within a few minutes they’d started moving the entire photo collection to the new frame. I feared getting the failed frame replaced would be a lengthy, difficult process but the fast response and follow-up by the Aura Frame help staff made it quick and painless. Thanks!

Isaiah was great. He diagnosed the problem quickly and had a solution ready in seconds. Excellent service!

Isaiah was quick to solve my issue with my frame. Made a normally frustrating/daunting process, The easiest part of my day. The customer service made me feel so better about my purchase with this company. I will continue gifting these frames and treasuring mine for years to come!

I love the speed and efficiency of Aura’s customer service and the level of knowledge used to fix my problem. My frame was working perfectly fine until randomly and suddenly it wasn’t. I troubleshot it myself and couldn’t figure out what happened. Nirvan responded to my email quickly and with a solution that 100% worked - he was spot on when he said it was probably the cord. Very impressed with the level of expertise, care, and knowledge that Nirvan handled my situation with. Thank you so much!

Maria from customer service was very helpful. She thought that the issue with my digital frame might be with the power cord. Aura sent me a new cord at no cost to me (including the shipping). The new cord solved the problem and my frame is working again. I’m very pleased with the service I received.

I was having an issue with my pictures "freezing". The Aura representative was extremely helpful and knowledgeable. They attempted fixes digitally. That only worked temporarily - so they sent me a new frame at no cost! Excellent customer service. I have bought more frames as gifts...

Very quick response. Action to resolve my problem was over the top. Could not ask for a better solution. Excellent communication and customer support from Gutzhan - customer service representative.

I was devastated when I thought I lost all of my photos. We had moved and when we reconnected to the same exact wifi and router, the frame couldn't connect. I did all the troubleshooting steps and then my photos were gone! I was ready to give them up as lost forever. Isaiah took my case and helped immediately. I saw his email about the frame and finally got the courage to open it. I thought it would say that there wasn't anything to do to save them. I finally opened it and Isaiah said he had sent some remote commands to the frame. I was hopeful but defeated. I plugged the frame back in expecting the same issues. I almost cried when my pictures were there again! I am so grateful to Isaiah for all of his help.