AuraReviews of auraframes.com

Great customer service (Hajar)! After 2,5 years the frame suddenly turned non responsive so I sent them an email. They quickly replied and sent me a new charger for free. This resolved the problem.

Incredibly simple process that got my frame back up and running in a few days. We were almost certain we were going to have to toss the frame so I’m very happy I reached out to customer support. In a world where interactions with customer support almost always leave one frustrated, you all hit the mark an exceeded my expectations. Thank you!

I bought two frames in Dec 2025. They worked perfectly. Recently one seemed to stop working. I contacted CS. They were quick to respond to fix the issue remotely! Great CS!

Nirvan was an amazing support. My gift from kids was damaged and they showed me how to replace and they moved my photos over so I didn't need to do anything but plug it in. So very Grateful for the assistance.

I had a notification issue and I reached out to customer support and they gave me several suggestions on how to eliminate the red dot notification and stayed with me until it was resolved which included emailing me with suggestions and then checking back with me to see if it was resolved. That’s wonderful customer service 🥰

I was delt with politely and promptly.My frame developed a fault on the screen and was replaced within days. A pleasant change to have such exemplary service,much appreciated.

Nirvan was extremely helpful. I have 4 Aura frames and one hasn't been working properly for a while. It's out of warranty so he gave me a nice discount for a new frame, transferred all photos for me and then walked me through erasing the old frame. He followed up periodically to check in. Thanks!

Nirvan worked as a personal friend instead of a robot!! Our experience as retired people is not always that way as some of us are "technically challenged" and Nirvan made it all work for us!