AuraReviews of auraframes.com

Our daughter received an Aura frame as a gift for her birthday. Unfortunately there was a defect with the frame for whatever reason and the images had several magenta and yellow lines across them. The frame had been ordered on Amazon and we were not given a gift receipt. I contacted Aura directly a few months later after being unable to return the frame because we did not have a receipt. I was extremely surprised and happy by the amazing customer service I received from Aura. Even though the frame had been purchased on Amazon, Aura replaced the frame at no cost to us. We now own four Aura frames and are extremely happy with the image quality, color accuracy, and ease of use of the app. We will be purchasing two more frames as gifts for Christmas because of the quality of the product and incredible customer service we received.

Had a problem with our Aura Digital Photo Frame. Contacted Aura via their chat and once explained a new power cord was dispatched promptly which rectified the issue. The service and follow up emails were first rate.

The Frame stopped working, after 2 years. I went on the chatbot and they posted me a replacement cable, it arrived next day and fixed the problem. Well done Aura, easy, quick, painless. I will be recommending you to all my friends.

A nice upgraded frame. Clear pictures. Good options. And when it started to flicker, Aura was very responsive and remedied the issue quickly. Very impressed with the customer service!

What great customer service, in fact the best I’ve ever received! I called about my Aura frame that went black and customer service offered a few things to do that did not work so they offered to send me a new cord without asking me for a dime and it did fix it!! Thank you Aura for you help

Nirvan did a truly excellent job. Always polite, answered my questions, found a way to solve a major problem I had and took care of it. Exemplary customer service

Tatianna, in Customer Service immediately responded to my problem and walked me through every scenario in order to troubleshoot the issue with my Aura Frame. It was the best customer service experience I have ever had.

Isaiah made the replacement of my frame easy! I am very pleased with Aura and my customer service rep Isaiah.