AuraReviews of auraframes.com

Our frame stopped working out of nowhere. I reached out and received a response the next day. Their team and I troubleshooted - and when that was unsuccessful they sent a new power cord. That did the trick!

My frame stopped working after 3 years and it was cheerfully and expediently replaced and at no cost for shipping. The frame is in my kitchen and I love looking at it often. I highly recommend Aura Frames for the excellent quality digital pictures and extraordinary customer service.

My parents frame quit working and I was going to order them another one but was worried about their photos transferring. Paul emailed me and suggested first trying a new cord, sent it for free. When the frame still didn’t work, Paul sent me a code for a discounted new frame. When the frame arrived, Paul worked on a weekend, to transfer all my parents photos to the new frame. The customer service Paul provided has been prompt, consistent, and spectacular!

My frame went black and wouldn’t work. I contacted customer service and they sent a new one. My frame is now working again. Great customer service!!

Fantastic customer support from Jakia. Frame would not switch on and within 1 day of reporting a new power lead was dispatched free of charge that fixed the issue.

My frame died recently and when brought to the attention of Aura, they immediately sent me a new frame, even though I had had it a couple of years. It was easy to install and all pictures were automatically transferred to the new frame.

I was given an Aura Frame as a gift over 2 years ago. It stopping working and after briefly trying to figure out what the problem was without using the Help function on the Aura app, I put it away to deal with later. I forgot all about it until yesterday. After plugging it in and finding that wasn’t working, I checked in the Help section of the app and quickly found the correct subject area which took me to a Chatbot. After answering some easy questions, I was directed to a form to send to the Support Team which I completed and sent off. I didn’t expect the quick response I received! I wasn’t checking my email but I’m pretty sure the Customer Care representative got back to me within a couple of hours and the problem was solved! A replacement frame is on the way which was a completely unexpected result!

How easy it was to have my problem solved. Went on the app and followed the instructions in the customer care troubleshooting portion. Very easy to use. The fixes didn’t work so sent email. Gia could not have been nicer and helpful. She had a new power cord sent. That was the problem and Aura is working.