Au Pair USA by InterExchange Reviews | Read Customer Reviews of aupairusa.org

Au Pair USA by InterExchangeReviews of aupairusa.org

4.6555 reviews
Kids & Family
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Au Pair USA by InterExchange

About Au Pair USA by InterExchange

Au Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support!We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world.Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.

Au Pair USA by InterExchange (aupairusa.org) has 555 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: aupairusa.org
Website: aupairusa.org
Category: Kids & Family
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Au Pair USA by InterExchange reviews

555 approved reviews, newest moderated first

Linda K.
Jul 11, 2020
Helpful during difficult times
My journey as an au pair with Interexchange was more difficult than what others might have experienced but my LCs and their coworkers in New York where there for me every step of the way, with my questions regarding my education, during my rematch, while I was looking for a new family for my extension and on the unfortunate day my flight home got cancelled. I always felt supported and knew they would be there for me if I needed them.
Response from Au Pair USA by InterExchangeJul 12, 2020
Dear Linda, All of us at Au Pair USA by InterExchange are please to hear that you felt supported during your time on the program! We thank you for taking part and even extending your program! All the best in the future!
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Shenise R.
Jul 8, 2020
I hoped for a better experience with the agency.
They were very helpful before I landed in the US. However, when I was in rematch, I would have appreciated more assistance from the agency. It is a good agency, however, a lot can be done to better the experience for the au pairs, as well as the families. The agency should have done more to support the au pairs during this pandemic. As au pairs, we would also like more information about what the agency is doing to try and save the au pair program.
Response from Au Pair USA by InterExchangeJul 12, 2020
Dear Shenise, Thanks for completing our survey and providing this valuable feedback! We are sorry to hear that you didn't feel completely supported. We are always trying to improve and will take this feedback to heart! Best regards, Michael
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DF
Jul 8, 2020
Improve the application please
During the interviews process, au pairs should be able to have more host families “on view” in their profiles, because one host family per the time make less chances of connections. Host families should provide more information about them, like schedule, room, bathroom, car rules, house rules, rules in general.
Response from Au Pair USA by InterExchangeJul 12, 2020
Dear DF, Thanks for the feedback on the application process. We are always working to make the online experience better for au pairs and families. You have some great suggestions and we have recently discussed these with our tech team. We completely agree that these would improve the process. Change doesn't happen fast, but it will happen as we make future improvements. Thanks again for the feedback!
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Hellen
Jul 8, 2020
Great experience!
In my opinion Interexchange as sponsor does a great job, they try to have excellent communication, they also seek the well-being of both parties (au pair- host family), my LC does a great job of keeping up to date with everything and keeping the cluster together.
Response from Au Pair USA by InterExchangeJul 12, 2020
Thanks Hellen! All of us at Au Pair USA by InterExchange are happy to hear that you feel we are doing a great job communicating and supporting both au pairs and families! Thanks for taking the time to let us know. Have a great rest of the program! Best, Michael
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Elena
Jul 8, 2020
the best
Interexchange is a great agency: you have all the support you need. Everyone in the staff is always nice to answer and help with any question. My Local Coordinator is the best, she is present anytime and she can give really good advices.
Response from Au Pair USA by InterExchangeJul 12, 2020
Dear Elena, Thanks for taking the time to rate us! All of us at Au Pair USA really appreciate the positive feedback. We are happy to know that you feel supported and heard when you have a question. We hope you really enjoy the rest of your time in the U.S. Grazie mille, Michael
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Ana Olivar M.
Jul 8, 2020
I will say that since my process from…
I will say that since my process from Mexico i had a great attention. And since I arrive timo US the agency has been close to me and all what they had promise has been achieved
Response from Au Pair USA by InterExchangeJul 12, 2020
Dear Ana, Thank you so much for taking the time to leave us a review. At Au Pair USA by InterExchange we really want each au pair to have a great experience. We are glad to hear that we lived up to that promise for you. Muchas gracias, Michael
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Edith Dawe M.
Jul 7, 2020
Inter exchange such a nice program.
Inter exchange have nice families and LCC, they always support each au pair and they try to do fun activities for all au pairs in USA. They always want the best experience as foreign.
Response from Au Pair USA by InterExchangeJul 12, 2020
Dear Edith, Thanks for taking the time to leave us a review! We do want you to have the best experience possible. Most of us have also lived overseas so we know how valuable this time is. Have a great rest of the program! Best regards, Michael
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RB
Jul 7, 2020
Thanks to InterExchange Au Pair USA
Thanks to InterExchange Au Pair USA, I’m able to have the most wonderful time in the U.S. Thanks to them I’ve found my second family. I’m glad that I’ve chose this agency. They’re very supportive, helpful, doing amazing job, taking good care of both side of the participants (Au pairs and host families). They have the best local coordinators. I really recommend this agency.
Response from Au Pair USA by InterExchangeJul 12, 2020
Dear RB, Thank you for taking the time to leave such a nice review for Au Pair USA. We feel very proud of the job we do when we read your comments. We agree that our LCs are the best! Have a great rest of the program!
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