Au Pair USA by InterExchangeAu Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support!We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world.Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.
Au Pair USA by InterExchange (aupairusa.org) has 555 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Katja
It’s very thorough and there is always someone to check up and look out for you, you’re not alone and someone helps you through every step.
Response from Au Pair USA by InterExchangeJul 26, 2022
Dear Katja, Thank you for taking the time to leave a review! We are so glad you felt supported every step of the way! Have a great program! Best of luck, Au Pair USA
Gabriel
My experience with Interexchange it’s been great so far, lc really good and helpful, amazing family. Just happy moments
Vitoria
I have only one complaint about InterExchange (and it is a very important one for me), you guys say that traveling and getting to know the USA is part of program but, when it comes to accept classes that have traveling and studying at the same time (like Au Pair Classroom/Au Pair Weekend), you guys do not accept the class while all the others agencies do! It’s frustrating and unfair. Getting the chance to travel and meet new people would be better than staying at home in front of a computer taking online classes!
Response from Au Pair USA by InterExchangeJul 26, 2022
Dear Vitoria, Thank you for your review and feedback. We are happy to hear that you are mostly pleased with Au Pair USA so far! We also understand that you are disappointed by some limits on educational options. I can tell you this is a topic we discuss very frequently and take very seriously. We absolutely want au pairs to travel and meet people as part of your program experience. We also want to uphold the academic requirements of the educational component because this is an important requirement of the program. I can assure you that we do our best and evaluate each class that is presented to us to determine whether it meets the intention of the Department of State's program Regulations. If we find that it does, then we accept that class. If you need more assistance with this topic, please contact Amber Guarente at [email protected].
Jeff K.
Being a professional fire fighter and my wife NICU RN, we have irregular hours. That being said, when we approached this company with full transparency of our schedules, and our specific needs for our Au Pair hours the local and regional coordinator approved us as a host family. Because we got this approval, my wife proceeded to quit her day shift job and find one that was night shift. Things were going well until 4 months in, the regional coordinator's boss caught wind of our irregular schedule and kicked us out of the program within 20 minutes of our 1st phone call. Mind you, there is nothing in the contract that states what we are doing is against any rules and we had prior approval from their own employees. The reason behind kicking us our was because they "felt uncomfortable about the schedule". Now we are stuck in a situation where my wife no longer has a job she can work without the assistance of an Au Pair and currently have no child care. This company essentially screwed my wife out of her job and kicked us to the curb for no reason. They DO NOT CARE about what will happen to us!! My wife would have never quit her previous job if they said we couldn't do what we asked. AVOID THIS PLACE AT ALL COSTS they are heartless, liars and have no regard for ethics. *Response to your comment* Your coordinators absolutely said our schedule needs were ok, why else would be proceed and have my wife quit her job. Your lies make no sense. We would never have left a good paying job if your program didn't give us the go ahead and approval. We were fully transparent the entire time.. We were never given any options about leaving the program. One 5 min conversation with your national director and within 20 min we were kicked out of your program. Multiple texts and phone calls ignored by all levels of your management. In addition to that, our entire profile with messages and fees paid was deleted and I no longer have access to anything. I can't even submit records for my taxes because you did this.. FYI I still haven't received a refund.
Response from Au Pair USA by InterExchangeMar 21, 2022
Hi Jeff, we are sorry that you are dissatisfied with Au Pair USA. We have host families from many different professions and backgrounds participating in our program. Flexible childcare and scheduling are benefits of the program. As a U.S. Department of State sponsor, we make every effort to ensure that our host families understand au pair working hours and limitations. These are outlined in our program materials and discussed with each host family. Limits on working hours are in place to protect the health, safety, and welfare of au pairs and the children in their care. Our records show that our regional supervisor did specifically inform you before your au pair arrived that overnight childcare would count towards an au pair's working hours. When you came to the conclusion that you could not work within the guidelines of the program, we provided you with a refund. We sincerely regret our program was unable to meet your family’s childcare needs.
Claudia
This is a good experience, but I would like to you consider the salary of futures au pairs.
Mike
Follow up to my review on 8/9/2021, I have not received a call back and of course at this point I do not expect one. It looks like since my August review they launched a campaign to raise their rating. I noticed that there is an unusual number of positive reviews made recently and they are mostly invites.
Andrea
Great experience
Response from Au Pair USA by InterExchangeOct 14, 2021
Dear Andrea - Thanks for leaving the great review for Au Pair USA!
Deysi
It is a very good agency and I recommend it.
Response from Au Pair USA by InterExchangeSep 17, 2021
Thank you for your kind words and recommendation about our Au Pair USA program! Best regards, The Au Pair USA team
