Au Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support!We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world.Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.
Au Pair USA by InterExchange (aupairusa.org) has 555 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
aupairusa.org
Website
aupairusa.org
Category
Kids & Family
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Lindsay was very helpful every step of the way, she updated me on everything, she answered every single question. Because of her my experience was amazing with you.
Response from Au Pair USA by InterExchangeAug 11, 2025
Thank you for this wonderful feedback, Kayla! We're happy to hear she has provided such excellent support throughout your journey. We'll be sure to share your kind words with Lindsay - she'll be delighted to know how much her dedication meant to you!
KA
Karen
There are many things to improve
There are many things to improve, such as communication, but in general everything is fine. They have helped me a lot, very efficient.
Response from Au Pair USA by InterExchangeAug 11, 2025
Thank you for your honest feedback, Karen. We're glad to hear you've found our team helpful and efficient. Your point about communication is valuable - we're always working to improve how we support our au pairs. We appreciate you taking the time to share your thoughts!
CA
Camila
Aupair process
All of them are too kind and gentle during the process, they helped me a lot!
Response from Au Pair USA by InterExchangeAug 11, 2025
Thank you for your kind words, Camila! We're glad our team has been able to provide the support you've needed. It's great to hear you felt well cared for throughout the process.
IM
Imaan
They are amazing
They are helpful and supported me!
Response from Au Pair USA by InterExchangeAug 11, 2025
Thank you for your feedback, Imaan! Wishing you a great year ahead!
DA
Dr. Anna D.
Do Not Recommend
Despite repeated, reasonable efforts to engage in a direct conversation with the Au Pair USA team regarding their decision to remove our family from the program, we received no meaningful response or opportunity to clarify the situation. We were labeled as “not a good fit” without a transparent explanation, despite years of commitment to the program and full compliance with their policies.
Throughout our time as hosts, we supported multiple au pairs and addressed several serious incidents responsibly—one involving drug use during work hours, and another resulting in a major injury to one of our children due to poor supervision. We documented and reported these events in good faith, followed staff recommendations, and provided a safe, welcoming, and communicative environment.
The lack of accountability and unwillingness to discuss these matters raises serious concerns about fairness, transparency, and how host families are evaluated. Our experience reflects not a failure on our part, but systemic issues in match quality and program responsiveness. We remain deeply disappointed in how this was handled and hope future host families are treated with greater professionalism and care.
Response from Au Pair USA by InterExchangeAug 15, 2025
Thank you for sharing your feedback. We were sorry to learn of your disappointment with the conclusion of your time in our program. Decisions regarding program participation are made with careful consideration for all parties involved. While we do not discuss the specifics of any family's account publicly to maintain privacy, we can confirm a senior member of our team has been in direct contact to discuss this matter. We wish your family the best in the future.
DG
Diana G.
As an au pair I received support
As an au pair I received support throughout my entire process and the entire staff always communicates with me
Response from Au Pair USA by InterExchangeAug 11, 2025
Thanks for your review! We're pleased to hear you've felt well-supported by our team.
KW
Kristy W.
Iove
Iove
To Get This One Of My Own Kids
Response from Au Pair USA by InterExchangeAug 22, 2025
Thanks for your review!
YU
Yuka
It’s a great experience.
Living with a warm and welcoming host family makes me truly happy. It also makes me want to improve my English naturally.
Response from Au Pair USA by InterExchangeAug 11, 2025
Thank you for sharing your positive experience, Yuka! We're glad to hear you've found such a warm and welcoming host family and that you're feeling happy and motivated to improve your English!
