Extremely happy with my hearing aid. It’s very comfortable to wear. Sound is perfectly clear. Thank you for a great product.
Response from Audien HearingJun 14, 2026
Hello Michael,
Reading your feedback truly made us smile. We are thrilled to hear that your hearing aids are comfortable to wear and providing the clear sound quality you were hoping for. Knowing that our product is making a positive difference in your daily life is the greatest reward for our team.
Thank you for your trust and for sharing your wonderful experience with us.
Warm regards,
Specialized Care Team
Audien Hearing
DB
Debra B.
Everything went smoothly
Everything went smoothly
Response from Audien HearingJun 14, 2026
Hello Debra,
Thank you for sharing your feedback. We are delighted to hear that everything went smoothly for you. Creating a seamless and hassle-free experience is always our goal, and it's wonderful to know we achieved that for you.
Warm regards,
Specialized Care Team
Audien Hearing
PN
paul N.
does not work!
volume goes up and down randomly. called got no help, but to buy nother set, return the bad one and we might give a refund based on their looking at the earpieces .
next the earpieces started to disconnet and reconnect, even if phone was in my hand
then i noticed that the noise reduction had stopped working ( reason I bought these)
today one earpiece has no audio output even when it shows up on app as working.
called support. no refund only buy another one
not spending more money on an item that did not last 4 mts.
DON'T spend money on this as it never worked correctly from first week
i talked with your support team and got no satisfaction. i don't think more talk will help. refund full/ or partial is all i want now
Response from Audien HearingJun 14, 2026
Hi Paul,
Thank you for taking the time to share your feedback with us. We understand how concerning it can be when a hearing aid is not performing as expected, especially when it affects your day-to-day experience. We appreciate you bringing these concerns to our attention and allowing us to look into them further.
We understand that the issues you described, including the volume changes, connectivity concerns, and audio performance, have been frustrating. We also recognize that this is not the experience you were hoping for when you purchased your hearing aids.
We would appreciate the opportunity to review your order and better understand your experience. Please share your order details through this platform, and a member of our Specialized Care Team will reach out to review your previous interactions, assist with troubleshooting, and discuss the available options to help address your concern.
We look forward to assisting you and working toward the best possible resolution.
Warm regards,
Specialized Care Team
Audien Hearing
JS
John S.
Allan was easy to understand and…
Allan was easy to understand and answered all my questions. He was extremely helpful and knowledgable.
Response from Audien HearingJun 13, 2026
Hi John,
The ability to make complex information easy to understand is a true mark of expertise, and your review highlights exactly that. We are delighted to hear that all of your questions were answered clearly and thoroughly.
Knowledge, clear communication, and a genuine commitment to helping customers are the foundations of outstanding service. Your recognition of the helpful and knowledgeable support you received is sincerely appreciated.
Warm regards,
Specialized Care Team
Audien Hearing
DW
Debby W.
All of Allen's expertise and…
All of Allen's expertise and helpfulness! He fixed my case issue! Thank you!
Response from Audien HearingJun 13, 2026
Hi Debby,
There is nothing more rewarding than turning a problem into a solution, and we are delighted to hear that your issue was successfully resolved.
Your recognition of the expertise and dedication that went into fixing your charging case is greatly appreciated. Exceptional support is built on knowledge, persistence, and a commitment to helping customers achieve the best possible outcome.
Warm regards,
Specialized Care Team
Audien Hearing
BM
Barbara M.
Allen was efficient
Allen was efficient, polite and professional. He takes me through my issue. Great
Response from Audien HearingJun 13, 2026
Hi Barbara,
Efficiency, professionalism, and courtesy are the hallmarks of exceptional customer service, and we are delighted to hear that your experience reflected all three.
Taking the time to guide a customer through an issue while making the process smooth and easy to understand can make a lasting difference. Your feedback is a wonderful recognition of the quality support you received.
Thank you for taking the time to share your experience. We truly appreciate your kind words.
Warm regards,
Specialized Care Team
Audien Hearing
TA
T A.
“Allan” was very helpful
“Allan” was very helpful, patient, and compassionate. He answered all my questions and concerns. I feel better and relieved after speaking with him. He should be considered as a true asset for Audien.
Response from Audien HearingJun 13, 2026
Hi T Allen,
Some reviews go beyond recognizing great service and speak to the lasting impact a person can have on a customer experience. Knowing that your questions and concerns were fully addressed, and that you felt relieved and reassured after the conversation, is incredibly meaningful.
Patience, compassion, and a genuine commitment to helping others are qualities that define outstanding customer care. Your description of Allan as a true asset is a powerful compliment and a testament to the level of support you received.
Thank you for taking the time to share such thoughtful and heartfelt feedback. It is sincerely appreciated.
Warm regards,
Specialized Care Team
Audien Hearing
SH
Sherry
Jasmine was great
Jasmine was great! She resolved my problem with the whistling of my hearing aides and ordered me maintenance kits. Thank you Jasmine! It was a pleasure speaking with you.
Response from Audien HearingJun 13, 2026
Hi Sherry,
The best customer experiences are those that leave customers with both a solution and peace of mind. We are delighted to hear that the whistling issue with your hearing aids was resolved and that the maintenance kits were arranged to help keep your devices performing at their best.
Your comments reflect the impact of attentive support, effective troubleshooting, and genuine care. We are especially pleased to hear that the interaction was not only helpful but also enjoyable.
Thank you for taking the time to share your experience and for your thoughtful recognition.
Warm regards,
Specialized Care Team
Audien Hearing
