George offered a lot of insight and guidance that i was not aware of prior to this call. All in all, I am well pleased with the Atom X aids and it is really a plus that employees such as George are available
Response from Audien HearingJul 18, 2026
Hello Linda,
Thank you for taking the time to share your experience! We are delighted to hear that George provided valuable insight and guidance that helped you get even more from your Atom X hearing aids. Knowing that his support made such a positive impact is incredibly rewarding.
We are also thrilled that you are enjoying your Atom X hearing aids. Your kind recognition of George's dedication will certainly be shared with him. Thank you for trusting Audien Hearing to be part of your hearing journey.
Warm regards,
Specialized Care Team
Audien Hearing
RS
Robbie S.
The knowledge of the Customer Service…
The knowledge of the Customer Service Representative named Allan. He was extremely helpful.
Response from Audien HearingJul 18, 2026
Hello Robbie,
Your thoughtful review truly brightened our day. We are happy to know Allan's expertise and willingness to help gave you the support you were looking for. He is passionate about making sure every customer feels informed and confident, and it is wonderful to hear that his dedication stood out during your experience.
Thank you for recognizing Allan's efforts and for choosing Audien Hearing. We are honored to be part of your hearing journey.
Warm regards,
Specialized Care Team
Audien Hearing
OB
Otto B.
Allan was very helpful an imformative…
Allan was very helpful an imformative and handled the problem very quickly
Response from Audien HearingJul 18, 2026
Hello Otto,
What a wonderful review to receive! We are so happy Allan was able to provide quick, informative support and get everything sorted out for you. We will be sure to share your kind words with him, they will mean a lot!
Thank you for choosing Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
DR
David R.
I purchased BTE aids from audien
I purchased BTE aids from audien. One night as I was taking out my hearing aid to charge one hearing aid came apart. I contacted their customer disservice and got permission to send the broken aid to them for evaluation. If it was a manufacture defect I would get a replacement free. Today I heard from audien and they say I broke it! Their line used by everyone in customer disservice is " I understand completely how frustrating this is" every single email starts with that line or something similar. I have one hearing aid working now with no intentions of ever using audien again.
Response from Audien HearingJul 18, 2026
Hi David,
Thank you for taking the time to share your feedback with us. We understand where you are coming from and appreciate the opportunity to review your concerns. We recognize how disappointing this experience has been, especially when the outcome of your warranty claim was not what you were expecting. Your feedback is important to us, and we value the chance to look into your concerns more closely.
I took the time to review your previous interactions and the details of your warranty claim. Based on the inspection completed by our Quality Team, the hearing aid was determined to have sustained physical damage rather than a manufacturing defect. As a result, it did not qualify for a warranty replacement under our standard warranty guidelines.
That said, I would still like the opportunity to help. I will be endorsing your case to one of our Specialized Care Team members, who will take a closer look at your claim, review your account, and explore what options may be available to assist you further.
Thank you again for sharing your feedback. We appreciate the opportunity to review your concern and will do our best to help.
Warm regards,
Specialized Care Team
Audien Hearing
BG
Bob G.
Allan was very helpful and answered all…
Allan was very helpful and answered all my questions.
He is processing a warranty claim for me.
Response from Audien HearingJul 18, 2026
Hello Bob,
Thank you for your kind review! We are thrilled to hear that Allan answered all of your questions and made the warranty process easy to navigate. Knowing you felt supported throughout the experience is exactly what we hope for.
We truly appreciate your trust in Audien Hearing and wish you all the best with your replacement.
Warm regards,
Specialized Care Team
Audien Hearing
BB
Brent B.
The response was fair for replacement…
The response was fair for replacement of out of warranty. The Ms Kendel was very helpful.
Response from Audien HearingJul 18, 2026
Hello Brent,
We are delighted to hear that Kendel was able to provide helpful support and guide you through your replacement options. It is always rewarding to know our team could make the process a positive one.
We truly appreciate your support and thank you for choosing Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
RI
Richard
Alanperson ,my experience with Alan…
Alanperson ,my experience with Alan wasa good one.
Response from Audien HearingJul 18, 2026
Hello Richard,
Your kind words made our day! We are so happy to hear that Allan provided you with a great experience. We will be sure to share your thoughtful feedback with him, it is always encouraging to know our team is making a positive difference.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
JR
Jim R.
I spoke with Allan and he helped me…
I spoke with Allan and he helped me eminsly. He is great.
Response from Audien HearingJul 18, 2026
Hello Jim,
What a fantastic review to receive! We are so glad Allan was able to provide the support you needed and make such a positive impression. We cannot wait to share your kind words with him, they are sure to make his day!
Thank you for being part of the Audien Hearing family.
Warm regards,
Specialized Care Team
Audien Hearing
