Robby W.
This will be my last post concerning…
This will be my last post concerning Audien and the Atom X hearing aids. My wife purchased a set for me in November 2025. I had issues within a week of receiving them. I had problems trying get them fixed or replaced. After multiple attempts to get information from Audien, they finally confirmed that the hearing aids came from them. They gave me some information that seemed to help. I started have issues again less than a month later. This time, the right hand ear piece stopped working. I contacted Audien, furnished all the information requested and was told someone would contact me shortly. A week past and no contact. I posted here and received a reply that they regretted the delay and would contact me shortly. No contact, no anything. If you have hearing issues, either go to an audiologist, get tested and bite the bullet and get real hearing aids or purchase something from Amazon, where you can return them. My experience with Audien was nothing but frustration and a waste of money.
Response from Audien HearingFeb 5, 2026
Hi Robby, I am really sad to hear about your experience. I understand how frustrating and inconvenient this has been for you, and I truly appreciate you taking the time to share what you went through. I have reviewed your concerns and the previous interactions you have had with our team. I can see that on January 3, you contacted us regarding connection issues with your Atom X, and a replacement was approved at that time. However, our records show that the original hearing aid was not returned, which is required before a replacement can be dispatched. It also appears that the return label sent to your email expired before it was used, which prevented the process from moving forward. I want to assure you that we are here to help and to get this back on track for you. Your concerns are important to us, and we want to make sure you receive the support you need. I have already escalated your case to our Specialized Care Team, and one of our team members will be reaching out to you directly today to personally assist with the next steps. We also want to let you know that we have tried to contact you by phone, email, and text message, but it appears those messages were not successfully delivered. To help us reach you, could you please reply with your current active email address and the best phone number to contact you? You can also reach us at this number 888-850-2788, and look for our Specialized Care Team directly for immediate assistance. Thank you for bringing this to our attention. We appreciate the opportunity to address it, and we are committed to helping you move forward in the best way possible. Warm regards, Specialized Care Team Audien Hearing